Hospitality Messaging From the Guest Perspective

How hotel texting changed this guest's stay in Milwaukee, Wisconsin

Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.

Making Everyone Comfortable at the Georgian Bay Hotel

How hotel guest messaging is allowing guests to personalize their stay

Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.

Best Messaging Practices for Each IHG Loyalty Tier

Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.

Giving Hotel Teams Confidence With Hospitality Messaging

Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.

The Growing Importance of Sustainability in Hospitality

Why hotels need to implement eco-friendly practices

One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.

10 Ways To Increase Guest Satisfaction in Hospitality

Boost those scores with these simple tricks

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.

How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

Maintain a Comfortable Work Environment With Guest Messaging

Keep employees feeling safe by integrating digital messaging practices in hospitality

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.