Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.
April 11, 2022
Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.
April 7, 2022
Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.
April 4, 2022
To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.
March 29, 2022
Located between Fort Worth and Dallas, the Holiday Inn Express and Suites Arlington is always busy. Learn how they’re using guest messaging to increase efficiency and make sure every guest is happy.
March 25, 2022
After implementing digital messaging at his hotel, John Anastasopoulos is leading the Autograph hotel rankings in guest satisfaction. Learn how text messaging for hotels is improving guest experiences and increasing staff efficiency at the Ambassador Hotel Kansas City.
March 16, 2022
Aaron Bayford has been a Kipsu champion at two previous hotels, and now he’s elevating the guest experience at The Curtis Denver. Explore how hotel texting is used to mitigate problems and increase guest satisfaction.
March 7, 2022
Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.
February 22, 2022
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
Communicating with guests before their stay via hotel texting has proven to increase direct bookings, as well as improve the overall guest experience. Channels such as Google Business Messages allow hotel teams to answer questions pre-arrival, book stays for repeat customers, and operate efficiently with lean teams.
July 26, 2022
To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.
July 18, 2022
Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.
Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.
July 12, 2022
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