Hospitality

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Guest messaging to the rescue! How independent hotels master service recovery with Kipsu

Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about. 

Getting hitched without a hitch: How to prepare your hotel for wedding season

With wedding season coming up, the ability to keep both hotel and event guests satisfied is no small feat. Different guests need different levels of communication, but the goal is the same: respond to the needs of your guests and event planners quickly, efficiently, and effectively. Here are a few ways to help keep things running smoothly during the wedding season.

Sonja Swanson

March 30, 2026

Preparing your hotel for peak summer travel

Tips to keep your staff and guests stress-free this season

It’s that time of year - families are planning vacations, road trips are picking up, and guests are eager to relax and enjoy their time away from home. Yes, summer is the busiest season for hotels, and you want to see your guest satisfaction scores rise with the temperature, so let’s make sure you are prepared for the traffic. From staying ahead of maintenance issues, to seamless guest communication, here are a few ways you can prepare for the summer and make the season as stress-free as possible. 

Sonja Swanson

March 13, 2026

Routine costs refined: how hotels can reduce routine expenses without compromising the experience

Key areas to review expenses and how to optimize your budget

By reviewing operational costs regularly and making small, intentional adjustments, hotels can reduce waste, improve efficiency, and strengthen profitability - all while still maintaining a focus on the guest experience.

Elizabeth Stitt

February 17, 2026

6 guests who used Kipsu's guest messaging and loved it

By implementing Kipsu Engage for guest messaging, properties within a managed timeshare portfolio have given their guests another reason to leave five-star reviews.

By implementing Kipsu Engage for guest messaging, properties within a managed timeshare portfolio have given their guests another reason to leave five-star reviews. Guests were especially wowed by on-property updates, regular guest check-in texts, ability to make requests via text, and front desk response time to requests.

Sonja Swanson

February 11, 2026

How to reduce operational costs at your hotel (without sacrificing the guest experience)

Slim your budget in these five key areas

Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality. 

Elizabeth Stitt

February 9, 2026

Shades of wellness: How the modern wellness traveler shows up throughout the chain scale

Wellness travel doesn't stop at the white-sanded resorts of the world

Though the eccentric characters of the White Lotus franchise may suggest otherwise, wellness isn’t specifically concentrated on the white-sanded resorts and digital detox experiences of the world. While these luxurious, holistic experiences play a pivotal role in wellness tourism, there’s room within this space for all types of wellness-curious travelers, including primary, secondary, and even business travelers.

Sonja Swanson

February 2, 2026

Crafting immersive guest experiences at your hotel

5 tips to help guests experience your city like a local

As the demand for immersiveness continues to rise, use these tips to bring them into your world and a once-in-a-lifetime experience.

Sonja Swanson

January 12, 2026

Hospitality humanized: the value of authentic experiences

How authentic engagement is redefining the guest experience

By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.

Sonja Swanson

January 5, 2026

3 Ways hotels can improve the experience for international guests

Take your customer service to the next level with these tips

As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.

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