Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

February 14, 2019

Holiday Inn Sacramento Downtown Goes Above the Status Quo

How this California property uses Kipsu to connect with guests and make their experience memorable

Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.

January 24, 2019

5 Ways To Personalize Digital Messaging

How to add a personal touch and elevate the guest experience with hotel texting.

Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?

January 23, 2019

Fake Online Reviews: Are They Real?

All you need to know about online reviews and how to respond.

...And what can you do about them?

December 21, 2018

Leveraging Text Messages To Build Relationships

How the Staybridge Suites Atlanta Midtown is using hotel guest messaging to connect with guests

The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!

November 16, 2018

“Instagram Worthy” Hotels

The Importance of Social Media Within the Hospitality Industry

The hospitality industry is gaining momentum within the social media world and is seeing the perks of engaging with potential guests.

November 8, 2018

New Case Study: Kipsu + Extended Stay Hotels

A look at how Kipsu has increased guest satisfaction at extended stay properties

A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.

November 5, 2018

“Local-Minded”: The Rise of Soft Brands in the Hospitality Industry

How brands are adding a unique touch with boutique hotel lines

Travelers are seeking unique, localized experiences and major hotel brands are responding. Journey down the introduction, impact, and growing trend of soft brands in the hospitality industry, which shows no signs of slowing down.

October 16, 2018

Boosting Guest Engagement at the Sofitel London St. James

How hotel texting is helping to connect with guests.

Read about how the Sofitel London St. James uses technology combined with a dynamite location to provide a fantastic guest experience in the heart of the city.