Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

Eva Dixon

October 15, 2019

Rapid Service at the Cambria Hotel & Suites Rapid City

How hospitality messaging is helping this property provide efficient guest service

Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.

Hunter Mickelson

October 4, 2019

Super Bowl Host Highlight

What the Hilton Garden Inn Atlanta Downtown is planning for the 2019 Super Bowl

Two of Kipsu's customer partners, the Hilton Garden Inn Atlanta Downtown and the Hilton Minneapolis, played a role in hosting the previous two Super Bowls.

Jenae Alderson

September 12, 2019

Elevating the Business Travel Experience

Explore ways to meet and exceed the high expectations of modern business travelers.

Carolyn Cooper

August 30, 2019

Baymont Mt. Pleasant Hospitality Highlight

How this Central Michigan hotel connects with guests via digital messaging

Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.

August 30, 2019

Courtyard High Point Hospitality Highlight

Leveraging Kipsu to Resolve Guest Issues in Real-Time

Located in the "Home Furnishings Capital of the World," the Courtyard High Point serves families and business travelers. After their first month, this property became one of Kipsu's most active users. By integrating guest messaging into their operations, their staff now feel closer to their guests. Read how Courtyard High Point is leveraging Kipsu to best serve their staff and guests.

June 20, 2019

General Manager Highlight: Vincent Singletary

A day in the life at the Homewood Suites by Hilton Agoura Hills

General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.

May 28, 2019

Hilton Sydney Builds Meaningful Relationships With Text Messaging

How hotel messaging helps teams connect with gusts

The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.

May 17, 2019