Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
March 3, 2025
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.
February 25, 2025
Guests have increasingly become more environmentally conscious; almost 75% of global travelers reported preferring to staying at hotels that implement sustainable practices. Not only do hotels need to adapt their operations to help fight climate change, but they also need to adapt to keep guest loyalty and attract new guests. The problem, however, is how do you get guests to partake in your green initiatives, and how will they know what sustainability efforts you are making? Through effective communication and messaging, you will be able to bring awareness to your guests while also encouraging them to participate in your eco-friendly practices.
February 24, 2025
As Marriott’s only approved guest messaging vendor, Kipsu continues to drive success across Marriott brands. Whether it’s for your staff or guests, digital messaging technology is building a better experience for everyone. There’s just one question: is adding another software system more work than it’s worth?
February 3, 2025
When Hyatt guests book a stay at one of the luxury, lifestyle, or classics properties, they expect a next-level experience. Managing luxury and upscale hotels requires exceptional customer service and strong communication between departments, employees, and guests. From personalizing the guest experience through curated recommendations, to attending to requests efficiently across teams, it’s important that your team has a proper solution in place to maintain high-quality service.
January 30, 2025
There are many different ways your property can increase its efficiency without sacrificing the guest experience. Now, we’re excited to bring IHG hotels the next step in driving efficiency with the introduction of our Automated Welcome Messages feature.
January 27, 2025
If Marriott hotels want to stay competitive, they will need to look at what tech resources they can leverage. But can you implement more technology without eliminating the necessary human touch from staff that make Marriotts stand out? Many of the most successful technologies in the service and hospitality space today not only allow agents to remain in their roles, but actually enhance and extend the service they provide.
January 16, 2025
With different staff speaking different languages, communication can be tough, even within your team. But it doesn’t have to be difficult if you implement the right tools for your staff. So, what are these challenges, and how do we overcome them?
January 9, 2025
Welcome to 2025! Every new year brings with it new trends, topics, and new buzz-worthy talk tracks, and it’s no different for hospitality. Hotels need to keep up with the times to keep guests enjoying their stay and recommending the hotel to others. So what are some trends we expect to really take off in 2025? We’re placing our bets on these 5 hospitality trends in the new year!
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 24, 2023
Kipsu is helping hundreds of IHG hotels in over 10 countries work smarter instead of harder. Here's how the last year of partnership has allowed Kipsu to support IHG hotels worldwide.
April 17, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
January 27, 2023
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
.png)
