Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

Megan Gillett

October 11, 2018

Are Glampsites the New Campsites?

How glamping trekked it's way into the hospitality industry

Learn more about why people are drawn to glamping and where this new trend is going in the future.

September 24, 2018

Creating Guest Relationships in Mount Pleasant

How the team at The Comfort Inn & Suites Hotel and Conference Center in Mount Pleasant, Michigan uses hotel texting to connect with guests

The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!

Carolyn Cooper

September 10, 2018

The Cat’s Out of the Bag and Into the Lobby

The Growing Pet-Friendly Hotel Trend

Leaving fur babies behind while the rest of the family goes on vacation? Most pet parents say, “you’re barking mad!” and hotels are listening.

August 3, 2018

Celebrating Stellar Hospitality Professionals on International Women’s Day

Two hospitality professionals and Kipsu Champions, Heather Strauss and April Storey, discuss their careers in hospitality and what drew them to the industry.

July 31, 2018

Hospitality Highlight: Crystal Cove Beach Resort

How this beach destination is making experiences even more memorable with hospitality messaging

Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.

July 31, 2018

Guest Service Goes Green

How the hospitality industry is becoming for eco-friendly

Hospitality is one of the industries answering the call to decrease their environmental footprint and support Green Initiatives.

July 20, 2018

Kipsu + Apple Business Chat

Digital messaging through Apple Business Chat now available on the Kipsu platform

Learn more about Kipsu's integration with Apple Business Chat Beta and the latest news on when this technology can be implemented for your team.

June 18, 2018

Boosting Brand & TripAdvisor Scores in a Limited Service Hotel

La Quinta Inn & Suites Hollister’s 94 rooms are usually filled with a mix of business, leisure, group, family, and walk-in guests. Uniting these travelers is a love of great service at a great price. Now, there are some challenges to delivering great service in limited service environments– teams are smaller, budgets are tighter, and there may not be a world-renowned shiatsu masseuse ready to work the tension out of busy travelers. But LQ Hollister proves that service means much more than some awesome amenities– it means actively listening to guest issues and taking steps to resolve them.