Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
July 16, 2024
Our international partners are making more connections with guests in an approachable way using Kipsu. As texting has become the norm, it has been easier for guests and staff to communicate through this method. We sat down with Amber Tan as she shared her experience with Kipsu at their property. From gaining direct feedback from guests to efficient response times from staff, Amber has already seen the success Kipsu is bringing to Citadines.Watch our video to hear her insights on how hotel texting helps build relationships with their guests!
July 15, 2024
We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than smooth sailing when it comes to hotels. Here are ten ways you’ll be sure to wow the couple and help get their marriage started on the right foot.
July 8, 2024
May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for the hotels involved in their special days. Thankfully, there are ways that can help your property run smoothly. By using tags and the outreach feature in your guest messaging software, your team can send targeted group messages that keep guests and staff connected and coordinated on the “day of ''.
June 24, 2024
Texting has been redefined as a crucial mode of communication between companies and their customers, marking a significant shift in business interaction especially in the hospitality industry. It has also become a way for hotels to differentiate themselves from competitors that are less tech-savvy. And the numbers speak for themselves: check out this infographic showcasing the importance of texting in today's hospitality industry.
June 19, 2024
Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.
June 18, 2024
A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.
June 13, 2024
Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff and guests. Some of the hotels have shared their praise for guest messaging at their property - let’s take a look at what they have to say about Kipsu!
June 10, 2024
Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic.
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 15, 2022
As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.
August 10, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
August 1, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
July 29, 2022
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
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