Kipsu | Meet the moment.

April 21, 2022

Streamline Hospitality Onboarding With Digital Messaging

How hotel texting can help teams get up to speed

With travel numbers nearing pre-pandemic levels and high turnover in the industry, onboarding is as important—and potentially stressful—as ever. Good thing there are ways to outline a process and streamline it with tools like digital messaging platforms!

April 18, 2022

5 Ways To Increase Guest Satisfaction With WhatsApp

How hotels can boost satisfaction scores with the most popular digital messaging app

Digital messaging in hospitality can help bridge language gaps, increase efficiency for lean hotel teams, and create a more accessible channel for effective communication. Learn how to use WhatsApp to increase guest satisfaction at hotels worldwide.

April 12, 2022

IHG Names Kipsu As Preferred Vendor

International Hotels Group has named Kipsu as a preferred digital messaging partner

Kipsu is excited to announce that we have been selected as a Preferred Vendor by IHG Hotels & Resorts for their family of 17 brands. In partnership with IHG, Kipsu is excited to help IHG’s entire portfolio of properties elevate their guest engagement and boost IHG’s guest satisfaction through digital messaging and texting.

Sonja Swanson

April 11, 2022

How Messaging Increases Marriott Bonvoy App Adoption

Communicating with guests digitally drives Marriott Bonvoy app downloads and interaction.

The ultimate goal is for your guests to download and use the app. Tens of millions of dollars have been spent on developing brand apps. Today, guests can manage nearly every aspect of their stays from the palm of their hand. However, the adoption of branded apps continues to present a consistent challenge for hotel brands. Use guest messaging as a vehicle for app downloads and Marriott loyalty.

April 11, 2022

What’s Up With WhatsApp?

How the most popular digital messaging app is changing the hotel industry

Texting is a popular messaging channel, but only in the U.S. Learn why hotels should be using other digital messaging channels in hospitality like WhatsApp to reach international guests, help bridge language barriers, and create a memorable experience.

April 7, 2022

A Night in the Life of Jonny Overnight

The inside scoop on our night shift expert!

Providing 24-hour support to customers is something that sets Kipsu apart as a digital messaging solution in hospitality. Learn about Jonny Overnight’s role in making sure our customer experience is top notch.

April 4, 2022

WhatsApp Streamlines Guest Messaging at Fairmont Jasper Park Lodge

How the most popular digital messaging platform is helping this Canadian property connect with guests

To accommodate international guests, Fairmont Jasper Park Lodge uses digital messaging via WhatsApp to communicate, coordinate internally, and create an elevated experience for travelers.

March 29, 2022

Keeping Guests Happy With Guest Messaging

How the Holiday Inn Express and Suites Arlington uses hotel texting to improve the guest experience

Located between Fort Worth and Dallas, the Holiday Inn Express and Suites Arlington is always busy. Learn how they’re using guest messaging to increase efficiency and make sure every guest is happy.

Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

How The Drake Hotel leverages tech to improve team efficiency

DoubleTree by Hilton Raleigh-Cary provides stellar service with streamlined communication