Hospitality

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

How The Drake Hotel leverages tech to improve team efficiency

The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.

DoubleTree by Hilton Raleigh-Cary provides stellar service with streamlined communication

See how DoubleTree by Hilton Raleigh-Cary moved up in the overall score rankings by implementing Kipsu Exceed FCX!

Mackenzie Matthees

July 8, 2024

‘Til check-out do us part: best ways to communicate with guests during wedding season

Guest messaging features that improve the experience for newlyweds and their guests

May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for the hotels involved in their special days. Thankfully, there are ways that can help your property run smoothly. By using tags and the outreach feature in your guest messaging software, your team can send targeted group messages that keep guests and staff connected and coordinated on the “day of ''.

Carolyn Cooper

June 24, 2024

Meeting Guests Where They Already Are: Statistics Showing the Importance of Hotel Texting

We have the numbers to back up why guest messaging is a need for hotels (infographic included).

Texting has been redefined as a crucial mode of communication between companies and their customers, marking a significant shift in business interaction especially in the hospitality industry. It has also become a way for hotels to differentiate themselves from competitors that are less tech-savvy. And the numbers speak for themselves: check out this infographic showcasing the importance of texting in today's hospitality industry.

Mackenzie Matthees

June 19, 2024

The Online Travel Agency problem: How to get more direct bookings using guest messaging

Leverage guest messaging to minimize OTA bookings

Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.

June 18, 2024

What Is Guest Messaging?

Why you should pay attention to hospitality’s fastest-growing secret weapon.

A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.

Sonja Swanson

June 13, 2024

3 Guest Messaging Takeaways from 3 IHG Partners

Hear from the IHG properties themselves about how Kipsu helps bring them success.

Over the past few years, Kipsu has built strong relationships with our IHG partners, and we have seen how guest messaging has elevated the experience for both staff and guests. Some of the hotels have shared their praise for guest messaging at their property - let’s take a look at what they have to say about Kipsu!

Mackenzie Matthees

June 10, 2024

Millennial & Gen Z’s Traveling Preferences

How Guest Messaging Can Attract Millennials and Gen Z Travelers

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic. 

Sonja Swanson

May 29, 2024

5 Ways Guest Messaging Helps IHG Hoteliers Boost Intent-To-Recommend Scores

A great experience with guest messaging makes guests want to recommend your hotel to others.

Although hotels employ different measures to assess guest satisfaction, the intention to revisit or recommend stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s intent-to-recommend scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help IHG properties boost guest recommendation scores.

Sonja Swanson

May 13, 2024

Hospitality Highlight: Embassy Suites Bethesda Leverages Hotel Texting to Engage With Their Guests

From renovations to extended-stay guests, Kipsu helps Embassy Suites meet the moment.

With our recent partnership with Hilton, bringing Kipsu to all of their locations across all brands, many are already seeing the benefit of hotel texting within a few months. Victor Hernandez, Front Desk Supervisor at Embassy Suites Bethesda, sat down with us to share his experience with Kipsu. From engaging with extended-stay guests to keeping communication strong during renovations, the hotel has seen how Kipsu can meet the moment for each of their needs.

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