Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.
March 21, 2019
Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.
March 15, 2019
...And How to Handle the Cons Like a Pro!
February 14, 2019
Located in the heart of Sacramento, the Holiday Inn Sacramento Downtown utilizes guest messaging in many innovated ways through being more environmentally friendly to providing a line of communication even when the guest is out exploring the vibrant area.
January 24, 2019
Guests want to know that they're talking to a person. So what can you do to avoid sounding robotic?
December 21, 2018
The Atlanta Staybridge Suites is known for its desirable location and their unique offerings. Learn how Kipsu has increased its staff’s ability to personalize conversations and show its individuality!
November 8, 2018
A recent case study gives an in-depth look at text messaging’s unique ability to impact extended stay hotels from day-to-day operations to long-term guest satisfaction.
September 24, 2018
The Mount Pleasant Comfort Inn & Suites is known for being a leading property brand wide. Learn how Kipsu has impacted their guest service operations and helped land their team in the top 5% of all Comfort Inn properties!
July 31, 2018
Learn how Kipsu's partnership with the Crystal Cove Beach Resort has impacted the resort's communication and guest service on their stunning beachfront property.
General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.
June 20, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance
March 27, 2019
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