Hotel Guest Messaging

How to reduce operational costs at your hotel (without sacrificing the guest experience)

Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality. 

Hospitality humanized: the value of authentic experiences

By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.

Making moments merrier: Marriott hotels spreading holiday cheer through guest messaging

Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.

Sonja Swanson

September 9, 2024

Meet the Moment: How IHG hotels use texting to create special moments for special occasions.

From anniversaries to birthdays, IHG properties use guest messaging to bring an unforgettable experience for guests celebrating their important day.

As IHG’s only preferred partner, Kipsu has been able to help IHG hotels make guests feel like VIPs on their special occasions. Take a look at these real conversations from our partners that show how front desk staff were able to meet the (special) moment for their guests.

September 9, 2024

How Effective Teamwork Drives Success: Tips for Better Collaboration

Leveraging Hospitality Texting to Enhance Team Communication and Efficiency

In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.

Sonja Swanson

September 5, 2024

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

Discover how they were able to increase their scores in just 30 days.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

Sonja Swanson

September 3, 2024

5 digital assets hotel staff should always have in their arsenal

Digital asset management allows your front desk staff keep media on file and ready for when guests are looking for information.

Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.

Sonja Swanson

August 27, 2024

Guest messaging helps hotels communicate efficiently in severe weather.

How hotels use broadcast texts to keep guests safe. (With REAL text messages!)

The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!

Sonja Swanson

August 19, 2024

TripAdvisor reviews show that IHG guests love guest messaging!

IHG guests rave about hotel texting in their reviews, driving up ITR scores and repeat stays.

As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.

Mackenzie Matthees

August 12, 2024

Boutique hotels vs. chain hotels: redefining travel experiences

Exploring the Unique Charm of Boutique Hotels and the Consistent Reliability of Chain Hotels, and How Guest Messaging Enhances Personalized Service

When we think of travel lodging, we often separate options into a couple of main groups: hotels and short-term rentals. However, within the hotel sphere, there are many ways to classify different places to stay. For example, boutique hotels and chain hotels offer contrasting experiences for travelers. Boutique hotels, with their intimate size and local ownership, pride themselves on unique decor, personalized service, and cultural immersion.

Sonja Swanson

July 29, 2024

TripAdvisor reviews show how independent hotels are making genuine connections with guests using texting.

Kipsu’s guest messaging is meeting the moment for independent brands.

For smaller, independent hotels, good TripAdvisor scores and reviews are even more meaningful. At these unique properties, guest relationships are integral to keeping loyal customers. Engaging with guests and making meaningful connections is what makes guests feel welcomed, valued, and cared for. As the world becomes increasingly digital, the need for face-to-face interactions lessens and we lose those moments to connect. So how do hotels continue to create these relationships? We gathered several TripAdvisor reviews from our partners that share the sentiment of feeling connected through Kipsu’s messaging system. Read these reviews to see how hotel texting actually makes guests feel the personalized experience they look and come back for at independent hotels.

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