Raising the bar: how luxury properties are elevating the resident experience

In luxury multifamily communities, the definition of exceptional service is constantly evolving. Once a resident chooses to live in a high-end property, the expectation isn’t just about premium amenities–it’s about consistently elevated service. It’s not enough for teams to meet expectations; they’re expected to exceed them.

Why a bad experience can still lead to a great residence review

Research shows that when a problem is handled quickly and effectively, residents often walk away even more satisfied than if the issue had never occurred. This is known as the Service Recovery Paradox, and it offers a powerful opportunity for multifamily teams to strengthen relationships and build lasting loyalty.

Beyond the survey: how Kipsu helps your feedback loop

A lot of multifamily communities continue to use conventional surveys, feedback forms, and resident portals to assess satisfaction. However, these methods frequently leave significant gaps in understanding the daily experiences of residents. What about the residents who don’t participate in surveys and still want to express their opinions? The ones who would share their views if the process were more convenient and timely?

People prefer people: why AI technology can’t replace the human connection in multifamily

Artificial intelligence can only take you so far when it comes to resident engagement

Today’s tech-driven landscapes are full of companies promising a silver bullet solution when it comes to AI. However, although AI is continuously evolving, the service industry is constantly faced with how to balance this new technology with the ever-present need for a human connection.

Best practices for communication in senior living communities

Strong communication is key to successful senior living communities

Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and accessible can make a tremendous difference in resident engagement, family involvement, and overall satisfaction. Below are eight essential best practices to consider, each highlighting ways that senior living facilities can better connect with residents and families, streamline operations, and improve care outcomes through Kipsu.

The future of resident feedback: how Kipsu provides the solution

Build stronger community connections with real-time feedback

We’ve recently discussed the outdated methods of gaining resident feedback and how traditional multifamily surveys are not providing the insights needed to make key decisions. Thankfully, Kipsu offers a more effective solution through real-time feedback. By enabling conversational, human-centered interactions, Kipsu empowers property managers to capture meaningful resident feedback instantly, addressing the shortcomings of traditional surveys in multiple ways.

The future of resident feedback: a more human approach

Finding the opportunities for resident engagement.

While traditional surveys may have been the status quo for resident feedback for the past 20 years, it’s clear they no longer meet the evolving needs of today’s multifamily communities. Moving forward, property managers must explore more dynamic and human-centric ways to engage with residents. Strategies that allow for real-time, conversational feedback—whether through text, phone, or face-to-face interactions—offer a more personal and responsive way to understand resident needs.

Rethinking resident feedback in multifamily: beyond traditional surveys

Let’s shape a future where resident feedback is not just heard but truly understood and valued.

The multifamily industry is at a crossroads, and it's time to reevaluate the conventional wisdom around resident feedback. As the dynamic landscape between residents and property managers continues to shift, the tried and tested methods of traditional surveys are becoming outdated, and the need for alternative forms of communication are necessary. Let’s explore the transformative shift in how the multifamily industry approaches resident feedback.