Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Property Managers are always looking for ways to reduce costs and increase revenue, and resident retention is important for both of these. There are several reasons why resident retention is significant to multifamily success. With resident turnover, you are spending more money to find new tenants and conduct any repairs to make sure the property is move-in ready. And while you are spending money there, you are losing revenue to a vacant space. Kipsu’s resident messaging is here to build strong relationships between residents and management.
Research shows that when a problem is handled quickly and effectively, residents often walk away even more satisfied than if the issue had never occurred. This is known as the Service Recovery Paradox, and it offers a powerful opportunity for multifamily teams to strengthen relationships and build lasting loyalty.
75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate.
December 5, 2024
Creating a supportive, vibrant senior living community starts with effective communication. For senior living communities, communication that is consistent, clear, and accessible can make a tremendous difference in resident engagement, family involvement, and overall satisfaction. Below are eight essential best practices to consider, each highlighting ways that senior living facilities can better connect with residents and families, streamline operations, and improve care outcomes through Kipsu.
January 16, 2024
The multifamily industry is at a crossroads, and it's time to reevaluate the conventional wisdom around resident feedback. As the dynamic landscape between residents and property managers continues to shift, the tried and tested methods of traditional surveys are becoming outdated, and the need for alternative forms of communication are necessary. Let’s explore the transformative shift in how the multifamily industry approaches resident feedback.
November 14, 2023
Adopting a hospitality mindset in the multifamily industry can lead to significant growth in ROI. Here are 10 ways this can happen.
September 26, 2023
In today’s fast-paced multifamily industry, the use of personal phones to contact residents has become common practice. While it offers convenience and flexibility, it poses significant security risks, particularly in an environment with high turnover rates. Let’s delve into the potential dangers and explore solutions to safeguard resident data.
September 12, 2023
Now that your students are settled in, you can let out a sigh of relief for another successful move-in day and gear up for another exciting academic year! While move-in day is over, there are still several ways that you can use digital messaging throughout the school year. Take a look at some ways that you can use messaging to connect with students beyond the move-in day.
August 1, 2023
In multifamily, the success of a community goes far beyond filling vacant apartments and attracting new residents. While acquiring new residents is still important, it is essential to prioritize resident retention in today’s world. Here are a few reasons why keeping your current residents is crucial to property managers in multifamily living.
July 18, 2023
During our recent webinar on adopting luxury hotel strategies into the multifamily industry, our resident hospitality expert, Nick Mathewson, shared a wealth of valuable insights. Let's take a closer look at these key takeaways to implement new property management strategies so you can start elevating the resident experience.
July 12, 2023
Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.
In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.
June 28, 2023
Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.
April 20, 2023
Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.
December 5, 2022
Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.
October 14, 2022
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