Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

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From Stress to Success: How Digital Messaging Play a Role in a Hassle-Free Move In

Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.

Megan Gillett

December 5, 2022

Closing Gaps in Healthcare

One of the hardest parts of a quality manager’s job is getting in touch with patients. When they can’t get an answer, they can’t close that gap in care. With patient texting, quality managers can reach patients easily and bridge those gaps between the care they’re currently getting and the care they need.

November 30, 2022

“Guilty Travel”: The Rise of the Eco-Conscious Traveler

Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.

November 28, 2022

One Practice, One Number

Each patient seeking care deserves undivided attention from providers. But this can be difficult as the industry undergoes changes and continues to struggle with staffing. Patient texting can help give individualized care digitally and allow open communication between providers and patients, without the extra lift.

November 21, 2022

Guest Communication = the Key to Providing a Standout Experience

With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.

November 17, 2022

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Welcome to our blog

Why Marriott Guests Love Guest Messaging

Healthcare staff are burnt out, and patients are feeling the pain, too.

More than a calendar invite: how connection-focused messaging boosts event attendance

Hospitality

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5 guest messaging features that create a luxury experience for IHG guests

Celebrating the unsung heroes of hospitality this Labor Day

Elevate the luxury experience: Ways Marriott hotels can help guests take advantage of onsite amenities

Healthcare

Reaching transient patients with digital messaging

HIPAA compliance when texting your patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

Tips to building a strong sense of community in multifamily housing

Tips to improve the unit maintenance process

Resident turnover: 5 common reasons why your tenants move out

How a resident engagement model increases retention

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

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Kipsu News

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Kipsu Blog

From Stress to Success: How Digital Messaging Play a Role in a Hassle-Free Move In

Closing Gaps in Healthcare

“Guilty Travel”: The Rise of the Eco-Conscious Traveler

One Practice, One Number

Guest Communication = the Key to Providing a Standout Experience