Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
As international travel continues to increase, hotels can expect to see more guests from all over the world. This growing trend is a fun opportunity for travelers to explore a new country, and for you and your hotel team to connect with a wide range of people. It’s also an opportunity to improve your guest service to cater your international guests with respect and personalization. Here are three ways you can level-up their guest experience.
For many families, the holidays are a time for togetherness: Thanksgiving dinners around the table, Christmas mornings in matching pajamas, and New Year’s countdowns with loved ones. And for some families, these moments start with travel. This is a golden opportunity to create experiences that not only ease the stress of family travel, but also sprinkle in a little holiday magic. Here are 10 ways hotels can deliver festive, family-centered hospitality during the holiday travel season.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
March 7, 2022
Guest messaging in hospitality is on the rise, but there’s a lot to consider on the international scale. From regulatory compliance to 24-hour support, a lot of factors go into providing global messaging in hospitality.
February 28, 2022
A fan of guest messaging in hospitality since she started, General Manager Veronica Rosbolt is elevating the experience for 99 percent of guests at her Holiday Inn Express & Suites Mall of America - MSP Airport.
February 22, 2022
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 9, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
October 8, 2021
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 1, 2021
As the world returns to normalcy, guest messaging is one hospitality trend that guests have come to expect. Hotel brands are utilizing messaging as a powerful tool to drive loyalty, satisfaction, and brand app downloads.
September 24, 2021
Lean hotel teams and high demand in travel–that doesn't usually mix well. As we worked with thousands of hotels across the world of various sizes before, during, and after the pandemic, one thing became clear: guests still expect the same level of service.
August 31, 2021
The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 20, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 17, 2022
Hospitality is a unique industry—from working long hours to meeting people from all over the world, every day is different. That’s why it’s so wonderful to have hotel team experts on the Kipsu team like Keelie Swafford!
October 10, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
October 6, 2022
From Bloomington, Minnesota, to the famous Fairmont in San Francisco, and back again, Nick Mathewson has spent the majority of his career in the hospitality industry. Now, he’s taking those people skills and love for learning to a position in customer success with Kipsu!
September 27, 2022
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