Kipsu | Meet the moment.

The cost of a negative review

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.

Front desk responsiveness: why your hotel’s response time matters

One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.

Kipsu to the rescue: Guest messaging brings success to Marriott through service recovery

Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.

July 31, 2017

The latest trend in the hotel industry: health and wellness

How to provide more health-conscious offerings for guests

When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and pool amenities.

September 23, 2016

Hospitality Highlight: Hilton Houston SW

Manager Saud Qaisar leads his team in their quest to build an excellent experience for each and every one of their diverse guests.

Eva Dixon

September 1, 2016

A Little Love for Kipsu

See how guests like hotel texting with these heartwarming reviews.

Read what guests are saying about our hospitality partners.

Eva Dixon

June 13, 2016

Hospitality Highlight: Sanctuary Camelback Mountain Resort and Spa

Connecting on a personal level with Kipsu

Tucked away in the stunning landscape of Camelback Mountain in Arizona, the Sanctuary Camelback Mountain Resort and Spa offers a luxurious oasis to the most discerning travelers. With 53 sprawling acres of breathtaking panoramic views, this resort offers an unmatched dining experience with an award-winning chef, an expansive collection of rejuvenating spa treatments, and a collection of rooms that seamlessly blends contemporary design with at-home comfort. But behind all that splendor is the true gem of the Sanctuary Camelback: the service.

Chris Smith

February 18, 2016

The 20 Year Perspective

How Kipsu is playing the long game

How embracing a long-term mindset changed the way we are building Kipsu.

Sonja Swanson

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Which is better for hotels: chatbot or real human service?

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.