Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
November 18, 2024
As technology, robots, and AI creep further and further into the service world, is there a place where human service and technology can co-exist? Absolutely.
November 12, 2024
Making hotel guests feel welcome is a make or break deal in the hospitality industry. Learn easy tips on how to increase guest satisfaction, from guest messaging to signature treats.
November 4, 2024
Guest messaging for hospitality has proven to elevate the guest experience and increase efficiency across teams, but it can also provide a platform for internal communication across hospitality teams! Learn how top digital messaging solutions for hospitality are creating smooth channels of communication between teams to give information to new hires, manage shift changes, and send out employee surveys.
October 21, 2024
As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!
October 17, 2024
Negative Reviews. Even the best of the best hotels get them from time to time. These reviews can leave you and your staff feeling frustrated, and the only thing you have the power to do is try and retroactively rectify the situation. While following up with a negative review is best practice, how can you go about proactively unmasking these reviews before they hit the internet?
October 14, 2024
Traveling on your own can be stressful as it is; add kids to the picture and your vacation can easily turn into a Griswold affair. Here are ten tips for providing great hospitality to parents traveling with children.
September 30, 2024
Hotels are encouraged to boost loyalty program sign-ups at the property level, but this can be difficult when dealing with everyday operations. Learn how an empowered hospitality team can work together to drive sign ups and have some fun, too!
September 16, 2024
Leave a touch of personality welcoming guests or thanking them for their stay with these free hotel note and text message templates.
Hospitality guest messaging helps create countless memorable moments—at the Shangri La Al Husn and Barr Al Jissah, it’s a mix of natural wonder.
June 14, 2022
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.
June 6, 2022
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
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