¿Qué pasa con WhatsApp?

Cómo la aplicación de mensajería digital más popular está cambiando la industria hotelera.

5 Myths of Guest Messaging

busting the myths of Kipsu

Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!

Why Your Hotel Doesn't Need Guest Messaging

Digital messaging doesn't work for every hotel - does it fit your hotel's needs?

Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.

5 Tactics to Drive Accor ALL Loyalty Sign-Ups

From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options to increase Accor membership sign-ups.

To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.

Creating an Inclusive Experience: Best Practices for Hotel Staff and Guests with Disabilities

Accessibility is not just a legal requirement; it is a moral obligation.

When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.

The Service Recovery Paradox: Why a Bad Event Could Lead to a Great Review

Investing in a strong recovery plan is one of the best things you can do for your business. Here’s why.

You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.

How To Increase ROI and Save Money With Guest Messaging: Employee Retention

Holding onto employees is one of the best ways to save on your bottom line. Here’s why guest messaging enables properties to retain staff at higher rates.

Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.

5 Negative Reviews That Could’ve Been Avoided by Sending a Text Message

A bad review is a bad look for your property—and a lot of them are easily preventable.

A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.