Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.
November 29, 2017
Learn how hotels are using Kipsu to anticipate guest's future needs and determine overarching trends throughout their property.
October 23, 2017
For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing to the success of your company.
A good hotel’s ultimate purpose is to be hospitable and accommodating to its guests’ needs—this includes the needs of its hearing-impaired and deaf guests. According to the NCRA (National Court Reporters Association), over 28 million Americans are considered deaf or hearing disabled. Under the Americans with Disabilities Act, hotels and motels are required to provide effective communication methods to ensure their deaf guests are being properly accommodated. The ADA covers everything from the number of rooms that needed to be accessible to guests who are deaf or hard-of-hearing to requirements for fire alarms and other safety equipment to TV captioning. Here are a few things to double check that you have available to hearing-impaired guests:
September 8, 2017
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the chores and piping up with useless bits of information. As great as this sounds, the current reality of AI and bot-driven activities is far less idyllic and often times full of funny (or even not-so-funny) mishaps. Check out the ten best bot blunders below to see why human-to-human service is still best.
February 18, 2016
How embracing a long-term mindset changed the way we are building Kipsu.
Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.
To put the front desk at ease and increase guest satisfaction, top hotel tech solutions such as hotel texting services plug into the existing tech stack of hotels.
June 3, 2022
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
Hospitality messaging is part of the routine at the Hyatt Place Buffalo Amherst to make processes more efficient and give team members more time to compose responses for their guests.
May 26, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.
May 18, 2022
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