Hospitality News, Trends and Tips

Preparing your hotel for peak summer travel

It’s that time of year - families are planning vacations, road trips are picking up, and guests are eager to relax and enjoy their time away from home. Yes, summer is the busiest season for hotels, and you want to see your guest satisfaction scores rise with the temperature, so let’s make sure you are prepared for the traffic. From staying ahead of maintenance issues, to seamless guest communication, here are a few ways you can prepare for the summer and make the season as stress-free as possible. 

Routine costs refined: how hotels can reduce routine expenses without compromising the experience

By reviewing operational costs regularly and making small, intentional adjustments, hotels can reduce waste, improve efficiency, and strengthen profitability - all while still maintaining a focus on the guest experience.

How to reduce operational costs at your hotel (without sacrificing the guest experience)

Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality. 

Sonja Swanson

April 8, 2024

How Hotels Prepare For Solar Eclipse Tourism

How do hotels prepare for one of the biggest events in the hospitality industry?

This year’s solar eclipse will likely be 2024’s biggest event in the U.S., bringing in over an estimated 1 billion dollars in revenue for the regions where the total eclipse will appear. While these numbers are exciting, it’s important to remember that this increase in incoming tourism will also lead to an increase in demand on the staff at hotels in the area. 

Sonja Swanson

March 12, 2024

How Hotels Can Boost Guest Engagement With a Mid-Stay Status Check (Templates Included!)

With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message.

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But now that texting is preferred over calling, hotels have to make sure they’re providing the right channels for open communication.With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message. These status checks are a great tool to improve brand survey scores and boost your guest engagement. Let’s dive into the mid-stay check-in and ways you can implement it at your hotel.

Sonja Swanson

February 26, 2024

Maximizing Hotel Efficiency with Guest Messaging

Guest messaging is not just about convenience for guests; it's about supercharging hotel efficiency.

What exactly is guest messaging, and why is it such a big deal? Well, think of it as your direct line to hotel guests, right at your fingertips. Instead of picking up the phone and waiting on hold or making a trip to the front desk, guests can simply shoot off a quick message through the hotel's messaging platform. Whether they need extra towels, want to book a dinner reservation, or have a question about local attractions, guest messaging has got you covered.But it's not just about convenience for guests; it's about supercharging hotel efficiency. Let's break it down.

Sonja Swanson

February 12, 2024

How Messaging Feedback Builds Loyalty for Resorts: From the Guest’s Perspective

How exactly does messaging feedback work, and why is it so effective in enhancing customer satisfaction at resorts? Let’s take a look from the guest’s point of view.

At its core, messaging feedback allows guests to communicate their thoughts, concerns, and preferences in real-time, directly through their smartphones or tablets. Gone are the days of forgettable survey forms or waiting in line at the front desk to voice an opinion – with digital messaging, the power to shape a guest’s experience lies right at your fingertips.So, how exactly does messaging feedback work, and why is it so effective in enhancing customer satisfaction at resorts? Let’s take a look from the guest’s point of view.

Sonja Swanson

February 5, 2024

Navigating Major Events: Tips for Seamless Guest Communication Through Messaging

With these helpful tips and messaging features, your staff will be prepared for the next big event in town!

Digital messaging is a crucial tool for ensuring seamless communication before, during, and after the event. Unusually high volumes and influx of guests can really show the cracks in your communication systems, especially if you’re not properly prepared for what’s to come. As you plan for the next major event in your town, here are some valuable tips and messaging features you can use to keep guests informed and engaged from start to finish.

Sonja Swanson

February 5, 2024

Why the IHG Guest Loves Guest Messaging

IHG has seen Guest Love scores increase for their hotels using guest messaging. Let's look at how Kipsu help improve key metrics in survey scores.

Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of attention and care. That's why hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. So how does guest messaging impact key metrics in Guest Love survey scores? Let’s take a closer look.

Sonja Swanson

January 29, 2024

Unlocking the Full Experience: Ways to Help Your Guests Take Advantage of Onsite Amenities

Creative ways to help your guests make the most out of the onsite amenities you provide

When guests choose your resort for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, resorts offer a variety of facilities that can enhance the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.

Sonja Swanson

January 8, 2024

How Digital Messaging Fits Into 2024 Hospitality Trends

Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.

As we begin the new year, we want to explore the emerging and sustaining trends in the hospitality industry. From personalized experiences to major technology advancements, Kipsu is here to help your property stay in the know with the latest innovations and expectations in hospitality. Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.

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