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Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.
As we close in on the end of 2025, we can reflect on the growing and new preferences guests have in the full-service hospitality industry. Many travelers are already planning their 2026 vacations, so hotels should be ready to cater to the current trends. What are they looking for in their next vacation? What do they expect from their experience? What activities and amenities are they investing in? Here are five trends we anticipate for the next year.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
September 27, 2023
Anyone who’s worked in the hospitality industry can tell you running and maintaining a hotel is hard work! Hospitality teams, especially front desk agents, are constantly juggling multiple tasks at once and have a lot they need to keep “top of mind.” Thankfully, there are tools and software programs, such as Kipsu’s guest messaging platform, that empower these hard-working professionals with system integrations to increase their productivity and bandwidth in a meaningful way.
September 13, 2023
Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.
September 5, 2023
Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.
August 24, 2023
To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.
July 25, 2023
When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.
July 24, 2023
Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.
January 24, 2023
Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.
January 19, 2023
While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
Hospitality messaging is part of the routine at the Hyatt Place Buffalo Amherst to make processes more efficient and give team members more time to compose responses for their guests.
May 26, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Digital Assets allows you to create a library of helpful information to easily share with guests within Kipsu. This feature can save your team time and effort while providing valuable advice and particulars to guests, conveniently at their fingertips.
May 18, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 16, 2022
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