Kipsu | Meet the moment.

Kipsu's Marriott Holiday Guide

With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!

Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

Lucianne Colon

April 10, 2023

Improving the Experience: For Both You and Your Guests

Hotel tech is changing the hospitality landscape. Here’s what people are saying about it.

Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.

Lucianne Colon

March 28, 2023

5 Easy Ways To Boost Your Guest Loyalty Scores

Recognition feels good: Here’s how to organically apply loyalty recognition to your guests’ experience.

From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.

January 27, 2023

Working the magic behind the guest experience

How the team at Wyndham Palmas Beach and Golf Resort keeps things running smoothly with hotel guest messaging

At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.

January 24, 2023

Guest Messaging for Management

The value of hospitality texting for hotel portfolios

Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.

January 19, 2023

The tech takeover of the hotel industry

How technology is transforming hospitality for the better

While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.

January 13, 2023

How To Boost Brand Loyalty: Luxury Edition

Ways to solidify your luxury brands and build out a loyal customer base

Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.

January 9, 2023

Branded or Independent?

What to consider when acquiring your next hotel property

When expanding your portfolio, there’s a lot to think about: location, size of the property, tier, etc. One of the most important distinctions is if it’s a branded property or an independent hotel—with both come pros and cons, so we’ve laid the groundwork for you.

January 5, 2023

Optimize the Off-Season With Hotel Guest Messaging

How to keep bookings steady and enhance the guest experience this winter season

While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.