Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.
Especially in hospitality, hotel staff are putting in the extra work on this popular travel weekend, and they deserve so much praise for their efforts! So let’s raise a toast to the people who really put the “labor” in Labor Day.
July 12, 2022
Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.
July 7, 2022
Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.
July 5, 2022
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
June 29, 2022
Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.
June 27, 2022
One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.
June 23, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 21, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 16, 2022
Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 24, 2023
Kipsu is helping hundreds of IHG hotels in over 10 countries work smarter instead of harder. Here's how the last year of partnership has allowed Kipsu to support IHG hotels worldwide.
April 17, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
January 27, 2023
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