Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

Sonja Swanson

July 18, 2022

5 Tactics to Drive Bonvoy Loyalty Sign-Ups

Simple ways to boost Marriott loyalty and keep guests happy.

To boost Bonvoy loyalty members and direct bookings through the Marriott Bonvoy app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that?From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options—here are just a few.

July 18, 2022

5 Unexpected Tactics To Drive Loyalty Sign-Ups

Simple ways to boost loyalty and keep guests happy

Both hotel brands and guests can benefit greatly from loyalty programs, but only if guests know about them! Learn some valuable ways to promote hotel loyalty programs and their benefits through hospitality messaging and more.

July 12, 2022

Hospitality Messaging From the Guest Perspective

How hotel texting changed this guest's stay in Milwaukee, Wisconsin

Hotel texting not only benefits lean hospitality teams, but makes the guest experience memorable! Learn about a guest’s experience using hospitality texting at a partner location in Milwaukee, Wisconsin.

July 7, 2022

Making Everyone Comfortable at the Georgian Bay Hotel

How hotel guest messaging is allowing guests to personalize their stay

Contactless communication at the Georgian Bay Hotel & Conference Centre in Ontario is helping both guests and staff at the expansive resort communicate in ways that makes both parties feel comfortable.

July 5, 2022

Best Messaging Practices for Each IHG Loyalty Tier

Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.

June 29, 2022

Giving Hotel Teams Confidence With Hospitality Messaging

Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.

June 27, 2022

The Growing Importance of Sustainability in Hospitality

Why hotels need to implement eco-friendly practices

One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.

June 23, 2022

10 Ways To Increase Guest Satisfaction in Hospitality

Boost those scores with these simple tricks

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.