Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
October 23, 2017
For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing to the success of your company.
A good hotel’s ultimate purpose is to be hospitable and accommodating to its guests’ needs—this includes the needs of its hearing-impaired and deaf guests. According to the NCRA (National Court Reporters Association), over 28 million Americans are considered deaf or hearing disabled. Under the Americans with Disabilities Act, hotels and motels are required to provide effective communication methods to ensure their deaf guests are being properly accommodated. The ADA covers everything from the number of rooms that needed to be accessible to guests who are deaf or hard-of-hearing to requirements for fire alarms and other safety equipment to TV captioning. Here are a few things to double check that you have available to hearing-impaired guests:
September 13, 2017
Nina Brown shares her team's approach to elevating guest service using communication.
September 8, 2017
From the dawn of time, mankind has speculated what the future will bring. For some time now, no vision of the future has been sans robots. We’ve all imagined a time in the future when cute anthropomorphic robots like R2D2 and BB8 would be a regular part of life or each family would have their own C3PO tending to the chores and piping up with useless bits of information. As great as this sounds, the current reality of AI and bot-driven activities is far less idyllic and often times full of funny (or even not-so-funny) mishaps. Check out the ten best bot blunders below to see why human-to-human service is still best.
August 21, 2017
The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents to visiting lecturers, and business travels from Fortune 500 companies, while the Conferences Center hosts over 400,000 visitors each year for various events including weddings, seminars, meetings and conferences. Although this large variety of guests and a mostly student-driven staff poses its challenges, through actively listening to each request and question through text and digital messaging, the Kellogg Hotel and & Conference Center delivers an outstanding experience for their guests.
July 31, 2017
When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and pool amenities.
September 23, 2016
Manager Saud Qaisar leads his team in their quest to build an excellent experience for each and every one of their diverse guests.
September 1, 2016
Read what guests are saying about our hospitality partners.
By ingraining hospitality texting into their everyday systems, the team at Hilton Columbus Downtown is able to tackle any guest request that comes their way and operate efficiently!
August 15, 2022
As they bounce back from a tough stretch in the industry, the Holiday Inn & Suites Duluth-Downtown wanted to improve the guest experience—hotel texting to connect with guests is helping them do just that.
August 10, 2022
An oasis off the Iowan freeway, the Hard Rock Hotel & Casino Sioux City has everything a business, vacation, or roadside traveler needs: an onsite restaurant, rooms with the signature Hard Rock flair, and stellar guest service amplified by hospitality messaging!
August 1, 2022
Maintain stellar service across properties with hospitality texting—with the ability to keep messaging and recovery processes consistent, hotel text messaging services are the perfect fit for hotel management companies.
July 29, 2022
Ensure each guest experience is special at every tier of the Hilton Honors Program with curated language and more insights into each guest demographic.
July 27, 2022
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