Maximizing Hotel Efficiency with Guest Messaging

Guest messaging is not just about convenience for guests; it's about supercharging hotel efficiency.

What exactly is guest messaging, and why is it such a big deal? Well, think of it as your direct line to hotel guests, right at your fingertips. Instead of picking up the phone and waiting on hold or making a trip to the front desk, guests can simply shoot off a quick message through the hotel's messaging platform. Whether they need extra towels, want to book a dinner reservation, or have a question about local attractions, guest messaging has got you covered.But it's not just about convenience for guests; it's about supercharging hotel efficiency. Let's break it down.

How Messaging Feedback Builds Loyalty for Resorts: From the Guest’s Perspective

How exactly does messaging feedback work, and why is it so effective in enhancing customer satisfaction at resorts? Let’s take a look from the guest’s point of view.

At its core, messaging feedback allows guests to communicate their thoughts, concerns, and preferences in real-time, directly through their smartphones or tablets. Gone are the days of forgettable survey forms or waiting in line at the front desk to voice an opinion – with digital messaging, the power to shape a guest’s experience lies right at your fingertips.So, how exactly does messaging feedback work, and why is it so effective in enhancing customer satisfaction at resorts? Let’s take a look from the guest’s point of view.

Navigating Major Events: Tips for Seamless Guest Communication Through Messaging

With these helpful tips and messaging features, your staff will be prepared for the next big event in town!

Digital messaging is a crucial tool for ensuring seamless communication before, during, and after the event. Unusually high volumes and influx of guests can really show the cracks in your communication systems, especially if you’re not properly prepared for what’s to come. As you plan for the next major event in your town, here are some valuable tips and messaging features you can use to keep guests informed and engaged from start to finish.

Why the IHG Guest Loves Guest Messaging

IHG has seen Guest Love scores increase for their hotels using guest messaging. Let's look at how Kipsu help improve key metrics in survey scores.

Hotels can make or break a vacation experience, and the quality of service is often the deciding factor. From the moment guests arrive, they expect a high level of attention and care. That's why hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. So how does guest messaging impact key metrics in Guest Love survey scores? Let’s take a closer look.

Message Received: Hilton Expands On-Property Messaging In Response to Changing Traveler Communication Preferences

By end of 2024, guests across the Hilton portfolio will have the ability to text for on-property requests

Unlocking the Full Experience: Ways to Help Your Guests Take Advantage of Onsite Amenities

Creative ways to help your guests make the most out of the onsite amenities you provide

When guests choose your resort for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, resorts offer a variety of facilities that can enhance the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.

Guest Messaging Features That Elevate the Luxury Hotel Experience

Take a look at some of the digital messaging features that take your hotel to the next level.‍

When guests choose luxury hotels for their stay, they are expecting that luxurious experience. Managing luxury hotels requires exceptional customer service and strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. That's why Kipsu’s digital messaging features offer many amenities that make a luxurious experience for both your staff and guests. Take a look at some of the digital messaging features that take your hotel to the next level.

How Digital Messaging Fits Into 2024 Hospitality Trends

Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.

As we begin the new year, we want to explore the emerging and sustaining trends in the hospitality industry. From personalized experiences to major technology advancements, Kipsu is here to help your property stay in the know with the latest innovations and expectations in hospitality. Let’s take a look at some of the top hospitality trends of 2024 and how digital messaging can play a role in fulfilling those trends.