Hotel Guest Messaging

Business travel made easy: 10 tips to enhance the experience for business and remote-working guests

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.

6 benefits of hotel guest messaging

Implementing new technology can be a tough decision for hoteliers. Will it provide a better experience or will it add more chaos? Guest messaging is becoming increasingly popular at hotels, and there are several reasons why. Not only does hotel texting benefit your team, it elevates your guest experience. There are several reasons why guest messaging is on the rise, so let’s look at these six benefits of guest messaging.

Bleisure travel made easy: 10 tips to enhance the experience for business and remote guests

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to support your bleisure guests.

Eva Dixon

October 15, 2019

Rapid Service at the Cambria Hotel & Suites Rapid City

How hospitality messaging is helping this property provide efficient guest service

Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.

Carolyn Cooper

August 30, 2019

Baymont Mt. Pleasant Hospitality Highlight

How this Central Michigan hotel connects with guests via digital messaging

Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.

August 30, 2019

Courtyard High Point Hospitality Highlight

Leveraging Kipsu to Resolve Guest Issues in Real-Time

Located in the "Home Furnishings Capital of the World," the Courtyard High Point serves families and business travelers. After their first month, this property became one of Kipsu's most active users. By integrating guest messaging into their operations, their staff now feel closer to their guests. Read how Courtyard High Point is leveraging Kipsu to best serve their staff and guests.

June 20, 2019

General Manager Highlight: Vincent Singletary

A day in the life at the Homewood Suites by Hilton Agoura Hills

General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.

May 28, 2019

Hilton Sydney Builds Meaningful Relationships With Text Messaging

How hotel messaging helps teams connect with gusts

The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.

March 27, 2019

Atrium and Concord Roll-Out Kipsu Across Portfolios

We're so excited to partner with Atrium Hospitality and Concord Hospitality to bring hotel texting to their respective portfolios

“Kipsu has enabled us to meet guests where they are and reach them through their preferred channels. Digital messaging ensures our teams capture feedback during the stay, before it reaches online outlets.” - Cyndi McDonald, Atrium’s VP of Brand Relations & Quality Assurance

March 21, 2019

The Hotel Grinnell: Still an Institution of Learning

How this boutique hotel grew away from phones and embraced digital messaging

Learn how this boutique property in Iowa 'Surprises and Delights' its guests and community with the help of text messaging.

March 15, 2019

Mobile Key—The Pros and Cons of the Growing Hotel Tech Trend

The good, the bad, and the ugly of the contactless check-in

...And How to Handle the Cons Like a Pro!

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