Hospitality Highlight: Microtel Inn & Suites Shelbyville

Proactively responding to guests with hotel messaging

The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.

2017 Hospitality Industry Year in Review

A look back at the trends, data, and things we learned in 2017.

Hospitality Highlight: Courtyard San Diego Gaslamp

How This California Property Uses Digital Messaging to Boost Guest Satisfaction

Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.

Unexpected Snowpocalypse? Make Sure Your Hotel Is Prepared

How to keep guests cozy and comforable

Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.

Hospitality Highlight: Raleigh Marriott City Center

How digital messaging is streamlining this property's guest service

The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.

Mind-Blowing Statistics Proving Value of Texting for Service Brands

Why texting is the next move for brands looking to connect with their customers

For the past few years, there has been a rising trend in the use of texting between companies and their customers. Texting has become a crucial form of communication and is now a way for companies to distinguish themselves among the less tech-savvy competition. Here are some statistics that explain why texting could be the single most important tool contributing to the success of your company.

Accommodating Hearing-Impaired Hotel Guests

How to use digital messaging to communicate with those with hearing limitations

A good hotel’s ultimate purpose is to be hospitable and accommodating to its guests’ needs—this includes the needs of its hearing-impaired and deaf guests. According to the NCRA (National Court Reporters Association), over 28 million Americans are considered deaf or hearing disabled. Under the Americans with Disabilities Act, hotels and motels are required to provide effective communication methods to ensure their deaf guests are being properly accommodated. The ADA covers everything from the number of rooms that needed to be accessible to guests who are deaf or hard-of-hearing to requirements for fire alarms and other safety equipment to TV captioning. Here are a few things to double check that you have available to hearing-impaired guests:

Wingate Niagara Falls Hospitality Highlight

Communication is key at this tourist destination

Nina Brown shares her team's approach to elevating guest service using communication.