Hospitality Highlight: Kellogg Hotel & Conference Center

Ensuring every guest has a memorable and exceptional experience with hospitality messaging

The Kellogg Hotel & Conference Center, located on the beautiful campus of Michigan State University, not only provides a top-notch service to guests, but also serves as a training laboratory for Hotel Management students (many of whom are students at MSU school of Hospitality Business). The Kellogg Hotel’s rooms are filled with a wide array of guests from MSU parents to visiting lecturers, and business travels from Fortune 500 companies, while the Conferences Center hosts over 400,000 visitors each year for various events including weddings, seminars, meetings and conferences. Although this large variety of guests and a mostly student-driven staff poses its challenges, through actively listening to each request and question through text and digital messaging, the Kellogg Hotel and & Conference Center delivers an outstanding experience for their guests.

The latest trend in the hotel industry: health and wellness

How to provide more health-conscious offerings for guests

When booking a hotel room, there are certain basic amenities most people expect will be available to them. 24-hour access to a gym or pool is not a surprise in most full-service hotels and is even starting to become standard at focused-service properties around the world. More recently, however, many hotels seem to be expanding beyond the standard gym and pool amenities.

Hospitality Highlight: Hilton Houston SW

Manager Saud Qaisar leads his team in their quest to build an excellent experience for each and every one of their diverse guests.

A Little Love for Kipsu

See how guests like hotel texting with these heartwarming reviews.

Read what guests are saying about our hospitality partners.

Hospitality Highlight: Sanctuary Camelback Mountain Resort and Spa

Connecting on a personal level with Kipsu

Tucked away in the stunning landscape of Camelback Mountain in Arizona, the Sanctuary Camelback Mountain Resort and Spa offers a luxurious oasis to the most discerning travelers. With 53 sprawling acres of breathtaking panoramic views, this resort offers an unmatched dining experience with an award-winning chef, an expansive collection of rejuvenating spa treatments, and a collection of rooms that seamlessly blends contemporary design with at-home comfort. But behind all that splendor is the true gem of the Sanctuary Camelback: the service.

A Little Love for Kipsu: Focused Service Hotels

Kipsu sees reviews every day on TripAdvisor, brand review scores, and other review sites that show how much guests appreciate our service. So we decided to share a few of our favorites! Take a look:

The 20 Year Perspective

How Kipsu is playing the long game

How embracing a long-term mindset changed the way we are building Kipsu.

AI in hospitality: the pros and cons of implementing artificial intelligence in your hotel

Which is better for hotels: chatbot or real human service?

Artificial intelligence is increasingly prevalent in our day-to-day lives, and it isn’t going away. When it comes to guest messaging, AI can be a great tool for hotels to leverage. Chatbots can also fall short in elements of exceptional customer service. Let’s take a look at the pros and cons of using AI to message your guests.