Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.
September 9, 2024
In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.
September 5, 2024
The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!
September 3, 2024
Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.
August 27, 2024
The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!
August 19, 2024
As the only preferred partner for IHG, Kipsu has been able to connect guests with staff through guest messaging, helping hotels provide exceptional service during a guest’s stay. Guest messaging offers an avenue to address the needs of guests, and gives them a convenient way to stay in touch with the front desk. This feature at IHG properties have brought MANY great reviews to TripAdvisor, sharing their love for hotel texting and their excitement to stay again. We compiled reviews from our IHG partners, showing that guests are raving about the ability to communicate with staff via text. Take at look at what the guests have to say.
August 12, 2024
When we think of travel lodging, we often separate options into a couple of main groups: hotels and short-term rentals. However, within the hotel sphere, there are many ways to classify different places to stay. For example, boutique hotels and chain hotels offer contrasting experiences for travelers. Boutique hotels, with their intimate size and local ownership, pride themselves on unique decor, personalized service, and cultural immersion.
July 29, 2024
For smaller, independent hotels, good TripAdvisor scores and reviews are even more meaningful. At these unique properties, guest relationships are integral to keeping loyal customers. Engaging with guests and making meaningful connections is what makes guests feel welcomed, valued, and cared for. As the world becomes increasingly digital, the need for face-to-face interactions lessens and we lose those moments to connect. So how do hotels continue to create these relationships? We gathered several TripAdvisor reviews from our partners that share the sentiment of feeling connected through Kipsu’s messaging system. Read these reviews to see how hotel texting actually makes guests feel the personalized experience they look and come back for at independent hotels.
July 23, 2024
Picture this: an upset customer or guest reaches out and proclaims a negative experience, demanding something be done. It becomes all too easy for our front-line team members to sit back and think, “This is not my fault.” Unfortunately, this does nothing to assist with the service recovery process. Instead, that team member will focus on pointing fingers and feel less motivated to actually solve the problem in front of them. In hotels that pride themselves on their service, team members should be encouraged to skip past the idea of “who is to blame?” and move directly to “what can I do to help?” In the end, it doesn’t matter who messed up.
To organize the biggest cost driver in the hospitality industry, many hotel teams are turning to guest messaging for more efficient housekeeping processes.
February 22, 2022
Kipsu’s guest messaging platform is bringing a bit of positivity to busy front desks at the four hotels Megan Newman has in her portfolio.
February 16, 2022
Nick Patel of Sunshine Hospitality is using guest messaging to elevate customer experience at his multiple hotels in Wausau, Wisconsin. Explore his journey in the hospitality industry and how he's using guest messaging to create memorable moments with guests.
February 9, 2022
The hospitality industry was forever changed by COVID-19. Digital messaging is just one way it’s adapting to new technologies, rising customer expectations, and understaffed teams.
February 4, 2022
With more and more hotel options available, guests are turning to their peers for insights and recommendations. This makes understanding how review sites like TripAdvisor work even more critical so you can know how to stand out.
October 8, 2021
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