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Property Managers are always looking for ways to reduce costs and increase revenue, and resident retention is important for both of these. There are several reasons why resident retention is significant to multifamily success. With resident turnover, you are spending more money to find new tenants and conduct any repairs to make sure the property is move-in ready. And while you are spending money there, you are losing revenue to a vacant space. Kipsu’s resident messaging is here to build strong relationships between residents and management.
Research shows that when a problem is handled quickly and effectively, residents often walk away even more satisfied than if the issue had never occurred. This is known as the Service Recovery Paradox, and it offers a powerful opportunity for multifamily teams to strengthen relationships and build lasting loyalty.
75% of renters check out a community’s online reviews before making contact. When it comes to your online reputation, a single negative review can steer potential renters away, leaving the managers at a disadvantage. Small things such as delays in communication can spiral into resentment, causing a dent in the property's reputation. What if we were able to address the concerns before they ever went public? Collecting proactive feedback allows your team to address issues before they escalate.
June 28, 2023
In the bustling world of multifamily living, the journey begins with the move-in process, where the foundation for resident happiness is laid. Read how the transformative power of a well-executed move-in process, exploring how it sets the stage for a positive living experience and shapes resident happiness.
April 20, 2023
Residential turnover rates are crazy high—but they don't have to be! Nobody wants to move. These 3 things will improve your renter retention.
December 5, 2022
Moving is one of life's most stressful events—make residents feel at ease by making move-in day pleasant with tools like digital messaging.
October 14, 2022
Digital messaging is a great solution for connecting with residential communities. But with just about everything digital, it takes a bit extra to make messages feel personal. With these 5 tips, ensure that your residents know that they're dealing with a real person.
September 1, 2022
As the rental industry becomes even more competitive and demanding, it may be time to adopt the “best-of-breed” model to connect with residents via resident texting and other digital messaging platforms. Not only does it provide a seamless communication line for residents and property managers, but it’s the way the people want.
August 25, 2022
More residents in their apartment during hours that the unit would traditionally be empty has led to a new sensitivity around weekday noise and disruption. A robust digital guest engagement platform can ensure you are communicating in a way that is efficient for your team and convenient for your work-from-home residents.
August 1, 2022
While a CRM can send and receive text messages, it doesn't necessarily have all the capabilities needed for robust and rich resident engagement. Explore aspects of resident messaging that property managers should consider when evaluating systems and solutions.
July 26, 2022
In the multifamily industry, resident experience is No. 1. Making sure this experience is top notch is at the forefront of increased renewal rates and lower turnover spend. These seemingly simple but impactful ways to make a property stand out are guaranteed to boost resident satisfaction and increase resident retention.
Take a look at five common challenges that your tenants may experience, and ways that property managers can solve those challenges with resident messaging.
July 12, 2023
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