Giving Hotel Teams Confidence With Hospitality Messaging

Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.

10 Ways To Increase Guest Satisfaction in Hospitality

Boost those scores with these simple tricks

There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.

How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

Maintain a Comfortable Work Environment With Guest Messaging

Keep employees feeling safe by integrating digital messaging practices in hospitality

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.

From Turtles to Natural Disasters

How hospitality messaging creates memorable moments

Hospitality guest messaging helps create countless memorable moments—at the Shangri La Al Husn and Barr Al Jissah, it’s a mix of natural wonder.

Staying Human-Centered in the World of Hotel Tech

The importance of real human interaction when interacting digitally

As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.

How Guest Messaging Is Making the Holiday Inn Effingham No. 1

Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.

3 Tech Innovations Every IHG Property Needs

Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.