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One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
October 24, 2023
In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.
October 16, 2023
Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:
October 5, 2023
In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online bookings to keyless entry systems, hotels are embracing technology to streamline operations and enhance guest satisfaction. However, with the increasing reliance on technology comes the need for hotels to have reliable and efficient customer support, available 24/7.
September 13, 2023
Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.
September 11, 2023
September 7, 2023
Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!
September 5, 2023
Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.
August 24, 2023
To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.
Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.
June 1, 2022
The bleisure phenomenon that combines business and leisure travel is taking over the hospitality industry. Learn how hotels can keep up and use tools like digital messaging to make guest experiences better than ever.
May 19, 2022
Texting for hotels has proven an improved guest experience, but it’s not the only channel available. Top hospitality messaging services like Kipsu provide a way to communicate with guests on all of their preferred channels, from social media to WhatsApp.
May 16, 2022
With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build brand engagement, and satisfaction scores can skyrocket with more human touchpoints.
May 4, 2022
Hospitality around the world is moving towards using digital messaging to increase guest satisfaction and team efficiency. Guests are rarely away from their smartphones, so the most effective way to communicate with them is through digital messaging channels like WhatsApp.
May 2, 2022
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