Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality.
Travelers are showing a real appetite for replacing their prior processes with AI, but this appetite doesn’t necessarily translate across the planning spectrum. How far are travelers willing to automate their experience – and where does this appetite taper off?
Though the eccentric characters of the White Lotus franchise may suggest otherwise, wellness isn’t specifically concentrated on the white-sanded resorts and digital detox experiences of the world. While these luxurious, holistic experiences play a pivotal role in wellness tourism, there’s room within this space for all types of wellness-curious travelers, including primary, secondary, and even business travelers.
September 13, 2023
Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.
September 5, 2023
Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.
August 24, 2023
To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.
July 25, 2023
When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.
July 24, 2023
Creating a unified Standard Operating Procedure (SOP) across multiple hotel brands allows you to streamline training employees, incident prevention, and recovery. Here are 3 ways to create a unified SOP for management companies.
January 24, 2023
Hotel guest messaging isn’t just for individual properties. With internal communication capabilities, reporting built in, and integrations for the most common PMS systems, top hotel texting services are an asset to management companies as well.
January 19, 2023
While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.
January 13, 2023
Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
July 5, 2022
One of the most important factors of travel for both investors and consumers is the environment. Learn how the industry is becoming more sustainability-focused and how hotels can follow suit.
June 27, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 23, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 21, 2022
As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.
June 10, 2022
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