10 Ways To Wow Newlyweds at Your Hotel

We’ve all encountered either first or second-hand the stress of a wedding. From the overbearing mother-of-the-bride to unexpected rain showers, it’s quite normal for the bride and groom to look forward to the moment after they say I do. So whether they are having the wedding at your hotel or spending their honeymoon there, there’s nothing newlyweds appreciate more than smooth sailing when it comes to hotels. Here are ten ways you’ll be sure to wow the couple and help get their marriage started on the right foot.

‘Til check-out do us part: best ways to communicate with guests during wedding season

Guest messaging features that improve the experience for newlyweds and their guests

May through October is peak wedding season, and we are currently in the thick of it. It can be a stressful time of year not only for brides and grooms, but also for the hotels involved in their special days. Thankfully, there are ways that can help your property run smoothly. By using tags and the outreach feature in your guest messaging software, your team can send targeted group messages that keep guests and staff connected and coordinated on the “day of ''.

The Online Travel Agency problem: How to get more direct bookings using guest messaging

Leverage guest messaging to minimize OTA bookings

Hotels are grappling with the challenge of losing revenue to online travel agencies (OTAs), a long-standing issue exacerbated by the hefty commissions these agencies take. Despite the perceived convenience associated with OTAs, hotels are recognizing the urgency of reclaiming direct bookings. To address this, leveraging platforms like Facebook Messenger and Apple Business Chat for seamless communication, combined with robust loyalty programs, emerges as a strategic solution.

What Is Guest Messaging?

Why you should pay attention to hospitality’s fastest-growing secret weapon.

A fast-growing addition in the hospitality industry, guest messaging digitally connects guests directly with hotel staff. Via text and other channels, guest messaging leads to higher overall ratings, more direct bookings, and increased staff efficiency.

Millennial & Gen Z’s Traveling Preferences

How Guest Messaging Can Attract Millennials and Gen Z Travelers

Millennials and Gen Z are reshaping the travel industry with more unique preferences than previous generations. They are a tech-savvy population, looking to immerse themselves in new cultures and create personalized vacations. Let’s dive deeper into the preferences and behaviors of Millennials and Gen Z travelers, and how guest messaging meets the expectations of this important demographic. 

April Showers Bring May Flowers: Engaging With Hotel Guests About The Weather

Or great weather conversations! A look at how texting for hotels can be used to let guests know about weather and more

One topic of conversation that reaches across all regions and types of people is the weather. Now that spring has sprung, we wanted to see what people were saying about the weather through Kipsu. These are real conversations but have been anonymized for privacy. Take a look below to read convos about anything from snow to rain to sunshine!

How Hotels Prepare For Solar Eclipse Tourism

How do hotels prepare for one of the biggest events in the hospitality industry?

This year’s solar eclipse will likely be 2024’s biggest event in the U.S., bringing in over an estimated 1 billion dollars in revenue for the regions where the total eclipse will appear. While these numbers are exciting, it’s important to remember that this increase in incoming tourism will also lead to an increase in demand on the staff at hotels in the area. 

How Hotels Can Boost Guest Engagement With a Mid-Stay Status Check (Templates Included!)

With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message.

Guest service is arguably the most important part of the hospitality industry—ensuring guests have what they need and feel comfortable asking for it if they don’t. But now that texting is preferred over calling, hotels have to make sure they’re providing the right channels for open communication.With hospitality texting, guests can easily text in requests or questions, and hotels can even prompt guests to tell staff what they need with the mid-stay message. These status checks are a great tool to improve brand survey scores and boost your guest engagement. Let’s dive into the mid-stay check-in and ways you can implement it at your hotel.