Kipsu | Meet the moment.

10 Communication Breakdowns that Sabotage Events - and Satisfaction

What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.

Kipsu to the Rescue! How IHG hotels find service recovery success with guest messaging and hotel operations

Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.

June 21, 2022

How Digital Messaging Can Improve Key Metrics

The proven correlation between communicating with guests and higher satisfaction scores

Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.

June 16, 2022

Maintain a Comfortable Work Environment With Guest Messaging

Keep employees feeling safe by integrating digital messaging practices in hospitality

Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.

June 14, 2022

From Turtles to Natural Disasters

How hospitality messaging creates memorable moments

Hospitality guest messaging helps create countless memorable moments—at the Shangri La Al Husn and Barr Al Jissah, it’s a mix of natural wonder.

June 10, 2022

Staying Human-Centered in the World of Hotel Tech

The importance of real human interaction when interacting digitally

As hotels steer more and more towards technology for increased efficiency and elevated guest experience, it’s important to remember what makes the industry: (human) hospitality.

June 6, 2022

How Guest Messaging Is Making the Holiday Inn Effingham No. 1

Whether it’s a truck driver stopping halfway on their route, or a family visiting for a sports tournament, the Holiday Inn Effingham is providing a great stay with committed staff and hospitality guest messaging.

June 3, 2022

How System Integrations Are Making Life at the Front Desk Easier

To put the front desk at ease and increase guest satisfaction, top hotel tech solutions such as hotel texting services plug into the existing tech stack of hotels.

June 1, 2022

3 Tech Innovations Every IHG Property Needs

Hotel tech is becoming an integral part of the industry—from guest messaging to efficient integrations with PMS, learn about the industry’s must-have for IHG Hotels and Resorts worldwide.

May 23, 2022

Everyone Belongs at the Crowne Plaza Suites Providence-Warwick Airport

There's a group for everyone at this Rhode Island spot and they're using digital messaging to communicate

From salt collector conferences to karate competitions, the Crowne Plaza Suites Providence-Warwick Airport has the event space for any group. Learn how they keep it all straight with hospitality guest messaging.