Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.
One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.
November 10, 2022
After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.
November 8, 2022
Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.
November 3, 2022
Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.
October 31, 2022
The sky's the limit for guest service at the DoubleTree by Hilton Putrajaya Lakeside. Using hotel text messaging, staff is able to make sure guests have everything they need at this lakeside property.
October 28, 2022
As the world opens back up, some travelers still want (or need) to keep to themselves. Learn how to accommodate for the contactless traveler with hotel texting, customized housekeeping practices, and mobile key.
October 26, 2022
Hospitality loyalty programs are a win-win—guests get rewarded for each hotel stay, and hotel brands get more direct bookings and loyal customers. To ensure all Wyndham Rewards members feel special, use customized messaging for each loyalty tier!
October 24, 2022
From the Bellagio Las Vegas to hospitality texting in Minneapolis, Tony Trousdale has done it all in hospitality. His customer-first approach helped him thrive in arguably the most exciting endeavors in the hospitality industry and we’re so lucky he brought those guest-focused skills to Kipsu!
October 20, 2022
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 24, 2023
Kipsu is helping hundreds of IHG hotels in over 10 countries work smarter instead of harder. Here's how the last year of partnership has allowed Kipsu to support IHG hotels worldwide.
April 17, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
January 27, 2023
.png)
.png)
.png)
.png)
