Kipsu | Meet the moment.

Preparing your hotel for peak summer travel

It’s that time of year - families are planning vacations, road trips are picking up, and guests are eager to relax and enjoy their time away from home. Yes, summer is the busiest season for hotels, and you want to see your guest satisfaction scores rise with the temperature, so let’s make sure you are prepared for the traffic. From staying ahead of maintenance issues, to seamless guest communication, here are a few ways you can prepare for the summer and make the season as stress-free as possible.

How to reduce operational costs at your hotel (without sacrificing the guest experience)

Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality.

May 10, 2022

How Digital Messaging and Mobile Key Can Work Together

The growing technology behind contactless check-in and how it makes for an efficient stay

As hotel technology becomes more ingrained at properties large and small, features like mobile key are taking the industry by storm. Combining mobile key with digital messaging platforms can elevate the guest experience and help with any troubleshooting that may arise during contactless check-in.

May 4, 2022

Increasing Efficiency Through the Wyndham App Integration

How digital messaging integrates with the Wyndham app for a streamlined experience

With the Kipsu + Wyndham Hotels & Resorts app integration, guests can communicate through the app directly with the front desk team, Wyndham properties can build brand engagement, and satisfaction scores can skyrocket with more human touchpoints.

May 2, 2022

Why WhatsApp is an important tool for hospitality

The most popular digital messaging platform in the world isn't just for friends and family

Hospitality around the world is moving towards using digital messaging to increase guest satisfaction and team efficiency. Guests are rarely away from their smartphones, so the most effective way to communicate with them is through digital messaging channels like WhatsApp.

April 28, 2022

All Aboard the Onboarding Process!

An inside look into what makes the Kipsu onboarding process special

Onboarding for hospitality messaging tools can be a simple and efficient process—Kipsu's personalized approach helps ensure every team is ready to utilize the hotel texting service.

April 25, 2022

Elevating Guest Service With WhatsApp

Using WhatsApp is making all the difference at Shangri-La Al Husn & Shangri-La Barr Al Jissah

Using WhatsApp as a hospitality messaging solution is elevating an already luxury experience for guests at the Shangri-La Al Husn and Shangri-La Bar Al Jissah in Oman.

April 21, 2022

Streamline Hospitality Onboarding With Digital Messaging

How hotel texting can help teams get up to speed

With travel numbers nearing pre-pandemic levels and high turnover in the industry, onboarding is as important—and potentially stressful—as ever. Good thing there are ways to outline a process and streamline it with tools like digital messaging platforms!

April 18, 2022

5 Ways To Increase Guest Satisfaction With WhatsApp

How hotels can boost satisfaction scores with the most popular digital messaging app

Digital messaging in hospitality can help bridge language gaps, increase efficiency for lean hotel teams, and create a more accessible channel for effective communication. Learn how to use WhatsApp to increase guest satisfaction at hotels worldwide.

April 12, 2022

IHG Names Kipsu As Preferred Vendor

International Hotels Group has named Kipsu as a preferred digital messaging partner

Kipsu is excited to announce that we have been selected as a Preferred Vendor by IHG Hotels & Resorts for their family of 17 brands. In partnership with IHG, Kipsu is excited to help IHG’s entire portfolio of properties elevate their guest engagement and boost IHG’s guest satisfaction through digital messaging and texting.

Hospitality