Why Marriott Guests Love Guest Messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

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How Effective Teamwork Drives Success: Tips for Better Collaboration

In any position, it’s not only important to get the job done, but to have a good time while you’re at it. In times of short staffing and stressful travel numbers, hotel teams need a little boost to increase efficiency and morale—such as hospitality messaging.

September 9, 2024

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

The Crowne Plaza, Perth joined Kipsu, and just 30 days later they had improved their loyalty recognition score by more than 10%! We sat down with their Operations Manager, Kai Kenkal, to learn more about their success with guest messaging and how they were able to leverage this tool to boost loyalty recognition. See what Kai has to say about Kipsu!

Sonja Swanson

September 5, 2024

5 digital assets hotel staff should always have in their arsenal

Kipsu’s guest messaging software offers a digital assets feature for hotels that are looking to save on printing materials while also ensuring guests have the information they need. Digital Assets allows your team to upload and send files or shortened links to your guests via text messaging. This feature can save your team time and effort while providing valuable advice and particular information to guests, conveniently at their fingertips.

Sonja Swanson

September 3, 2024

Guest messaging helps hotels communicate efficiently in severe weather.

The last thing travelers want to deal with on their vacation is severe weather. Severe weather can really put a damper on a vacation, whether it is closing enjoyable amenities or the potential danger that the weather could bring. When all guests want to do is relax, this can cause a lot of stress. Although hotels can’t control the weather, they can control how they handle the situation at hand to make sure guests feel safe and relaxed as possible. That is where hotel texting comes to the rescue!

Sonja Swanson

August 27, 2024

Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech

Careers are such personal journeys - everyone’s path is different and brings unique experiences to their field. Sometimes major life events can completely change the trajectory of our career and steer us into an entirely new direction. Switching from one industry to another can be intimidating, but also exciting! These switches provide value to those fields, as you bring in a new perspective and skillset that you might have not found on a traditional career path. Iloriem McLaughlin, one of our wonderful software engineers, shared her career journey, leaving healthcare after the pandemic and jumping into the world of tech.

Sonja Swanson

August 26, 2024

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Welcome to our blog

Why Marriott Guests Love Guest Messaging

Healthcare staff are burnt out, and patients are feeling the pain, too.

More than a calendar invite: how connection-focused messaging boosts event attendance

Hospitality

These 5 trends are making an impact on full-service and luxury hospitality in 2026

5 guest messaging features that create a luxury experience for IHG guests

Celebrating the unsung heroes of hospitality this Labor Day

Elevate the luxury experience: Ways Marriott hotels can help guests take advantage of onsite amenities

Healthcare

Reaching transient patients with digital messaging

HIPAA compliance when texting your patients

The importance of communication in healthcare

Closing Gaps in Healthcare

Multifamily

Tips to building a strong sense of community in multifamily housing

Tips to improve the unit maintenance process

Resident turnover: 5 common reasons why your tenants move out

How a resident engagement model increases retention

Other Industries

Preventing Negative Reviews With Digital Messaging

Clearing Up Problems Before They Happen With Guest Messaging

Tis the Season of Shopping: Black Friday 2019

HITEC Minneapolis Special: The Ultimate Guide to Our Restaurants

Kipsu News

Celebrating Women's History Month at Kipsu with Kelly Eisele

Meritocracy and Diversity

Dive in with Cara Sego: finding the career that fits best

Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech

Kipsu Blog

How Effective Teamwork Drives Success: Tips for Better Collaboration

Kipsu brings success around the globe: Crowne Plaza Perth boosts loyalty recognition using hotel texting.

5 digital assets hotel staff should always have in their arsenal

Guest messaging helps hotels communicate efficiently in severe weather.

Dive In With Iloriem McLaughlin: A Career Journey From Healthcare to Tech