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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

Hospitality Highlight: Hampton Inn Santa Clarita, a Dim Dev Two hotel

Get to know the operations manager at the Hampton Santa Clarita, Nate Jones! From a night auditor to the operations manager, Nate explains how he relies on his past work experience at Santa Clarita to create a friendly and inviting environment through digital messaging.

Jenae Alderson

September 9, 2021

5 Ways Digital Messaging Reduces Onboarding Stress

As messaging platforms become more adapted to the hospitality industry, it is also starting to streamline more processes. The moral of the story, the onboarding process just got easier. Read about five ways digital communication is making onboarding a bit more comfortable for everyone!

Kate Prostrollo

September 9, 2021

When will business travel resume? It's complicated...

Summer 2021 was a blockbuster season for the hospitality sector, yet business travel is still nonexistent. Will business travel return to 2019 levels? If so, when?

TJ Lind

September 1, 2021

5 Use Cases for Messaging That Are More Important Than Ever

The path to “normal” from pre-pandemic operations seems just around the corner or eons away, depending on who you ask. Throughout 2020 and 2021, we’ve had the privilege of supporting more than 3,000 hospitality partners as their playbooks were upended. Here are the top five use cases our partners have turned to messaging with:

Charlie Lehmann

August 31, 2021

Digital Messaging Erupted for Hotels During the Pandemic, and is Here to Stay

As we understand and settle into our post-pandemic “new normal,” US hotel occupancy is (finally) on the rise again. As leisure and business travelers return to the skies, their expectations of service accessibility reflect the pandemic era’s digitalization. Guests and consumers assume they will be able to engage with service teams through messaging to place F&B orders, coordinate housekeeping, and manage every aspect of their stays.

Tom McGurran

August 16, 2021

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