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Kipsu Blog

Read up on industry news, guest engagement best practices, and stories from Kipsu partners.

The 10 Best Ways to Respond to a Negative Review

Kipsu dives into several positive ways top hotels have responded to negative online reviews in a responsive and constructive manner.

Sierra Thomsen

March 25, 2020

Just An Emoji Away!

Southern Oregon University used emojis as its newest initiative to elevate student engagement. Residential staff at SOU find digital messaging provides a safe space for their students to communicate.

Isabella Robertson

February 18, 2020

Hospitality Highlight: DoubleTree Boston Cambridge

This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.

Kaleb McCulloch

February 3, 2020

Merry Christmas and Happy Hospitalidays!

It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.

TJ Lind

December 20, 2019

How the Hospitality Industry is "woke" to what Millennials are Looking for in a Hotel

Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.

Sierra Thomsen

December 19, 2019

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