Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
One of the most crucial aspects of that communication that guests will notice is your responsiveness. Are you responding to your guests quickly and appropriately? If guests feel ignored, they are going to leave negative reviews and look elsewhere for their next trip. If you want guests to be satisfied, you need to address their issues quickly.
Kipsu’s guest messaging has proved time and time again that it is an effective resource across Marriott properties for service recovery. Engagement between guests and staff, and keeping documentation of conversations, are very useful in rectifying bad experiences and preventing bad experiences in the future.
Service recovery is the process of addressing and resolving a customer issue in such a way that the customer leaves satisfied. While many hotels excel in this area, everyone can agree when it comes to handling potential guest complaints, it’s best to prevent the issues from happening at all. Here are 6 easy tips to deliver the heightened experience guests expect from your hotel, and prevent potential guest complaints.
July 25, 2023
When it comes to the hospitality industry, ensuring an inclusive experience for all guests is crucial. This holds especially true for hotel staff and guests with disabilities. As we wrap up Disability Pride Month, let’s explore the best practices that hotels can implement to create an environment that is accessible, accommodating, and welcoming for everyone.
July 11, 2023
You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.
June 28, 2023
Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.
June 9, 2023
A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.
April 24, 2023
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 10, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
March 28, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
December 7, 2022
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
A look inside our society's obsession with hauntings, paranormal activities, and all things spooky.
October 21, 2019
Life moves fast in the “City of Presidents.” Learn how this Cambria team used digital messaging to keep up with its on-the-go guests.
October 15, 2019
Learn how this Wyndham property ditched welcome phone calls for text messages to boost guest satisfaction.
August 30, 2019
The Reservations Manager and Director of Operations at the Hilton Sydney highlight how they value creating meaningful relationships with their guests and providing top-notch customer service.
May 28, 2019
Explore Minneapolis like a local! Kipsuvians' describe their top picks for art galleries, lakes, sporting events, and more.
May 17, 2019
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