Hospitality

The return on investment: why hotels want Kipsu’s guest messaging in their 2026 budget

It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property. 

Kipsu, Inc. Acquires Leading Hotel Operations Software to Enhance Guest Experience and Operational Efficiency

Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.

How The Drake Hotel leverages tech to improve team efficiency

The Drake Hotel leveraged Kipsu Exceed FCX to improve team communication and operational efficiency.

Sonja Swanson

December 11, 2023

Hospitality and AI: How the New Technology Can Help With Hotel Texting

How hotel texting software leans into the newest technology trends.

Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is quickly becoming a part of a front desk agent or GM’s workflow. AI is a great feature to supplement your guest messaging software, and while some are skeptical about AI, it can help your staff provide excellent customer service without losing the human connection that is inherent with guest communication. Take a look at how AI-suggested replies can help boost your guest messaging experience. 

Sonja Swanson

December 4, 2023

5 Digital Messaging Features to Enhance the Resort Experience

Our digital messaging offers features that both your guests and staff will love!

Managing large resorts requires strong communication between departments, employees, and guests. Having a single SaaS solution that provides digital communication could optimize your team efficiency and enhance your guest experience. Luckily, Kipsu’s digital messaging offers many features that could easily increase your ROI. From food and beverage capabilities, to broadcasting messages site-wide, take a look at five of Kipsu’s digital messaging features.

Sonja Swanson

November 13, 2023

How AI Helps Hotels With Guest Messaging

Artificial intelligence will step up your hotel texting and enhance the guest experience.

Artificial Intelligence (AI) has been taking over the tech industry, and while we may not think of the hospitality industry as tech-forward, AI is definitely becoming a part of a front desk agent or GM’s workflow. Take a look at how AI-suggested replies can help boost your guest messaging experience.

Sonja Swanson

November 3, 2023

5 Ways Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

Although hotels employ different measures to assess guest satisfaction, the intent-to-recommend score (ITR) stands as the benchmark of excellence in the hospitality industry. It serves as the litmus test that separates the best from the rest. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

November 1, 2023

5 Ways Marriott Hoteliers Can Use Guest Messaging To Boost ITR Scores

Guest messaging can boost different factors that go into your intent-to-recommend scores.

When evaluating your hotel’s overall performance, intent-to-recommend (ITR) is a great KPI. It can imply whether or not the guests will come back to stay again, if they will bring in new guests, or if their experience throughout the stay was exceptional. There are several factors that can impact your property’s ITR scores, and guest messaging can be the tool you need to improve those elements at your hotel. Here are five ways guest messaging can help boost guest recommendation scores.

Sonja Swanson

October 30, 2023

Hospitality Highlight: How the Staybridge Suites in Nashville Are Achieving Their Goals With Kipsu

A Regional Manager of a management company used guest messaging to boost guest scores at his IHG properties, setting example for the rest of their properties.

“If you aren’t striving to get to that next level, what are you doing?” That’s what Kyle Eiermann, Regional General Manager of A&S Hospitality Management, recently expressed. Kyle Manages to IHG properties in Nashville, wanting to push them to the top by enhancing the guest experience.

Sonja Swanson

October 24, 2023

Why Guest Messaging is a Game-Changer for Short-Staffed Hotels

Alleviate the pains of staffing shortages with tools like guest messaging.

In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.

Sonja Swanson

October 17, 2023

4 Guest Questions Hotels Can Answer With AI-Suggested Replies

How AI Can Help With Your Guest Messaging

Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.

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