Driving hospitality success: How Holiday Inn Plainview - Long Island engages with guests and exceeds in communication

This IHG hotel successfully leveraged Kipsu across all departments

Holiday Inn Plainview - Long Island by IHG leverages Kipsu Engage and Kipsu Exceed to improve both guest experience and hotel operations. We sat down with Kunal Patel, General Manager, and Patrick Thompson, Front Office Manager, to learn more about their hotel’s success with guest messaging and digital ticketing.

Why Marriott Guests Love Guest Messaging

Meet guests where they are at with guest messaging

From the moment guests arrive, they expect a high level of attention and care. That's why Marriott hotels are turning to guest messaging to provide the personalized and attentive service that modern travelers crave. When hotels use guest messaging, they see improvements in their survey scores and overall guest satisfaction.

These 5 trends are making an impact on full-service and luxury hospitality in 2026

What your guests are looking for

As we close in on the end of 2025, we can reflect on the growing and new preferences guests have in the full-service hospitality industry. Many travelers are already planning their 2026 vacations, so hotels should be ready to cater to the current trends. What are they looking for in their next vacation? What do they expect from their experience? What activities and amenities are they investing in? Here are five trends we anticipate for the next year.

5 guest messaging features that create a luxury experience for IHG guests

How IHG hotels can leverage guest messaging at their upscale and luxury hotels

Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make an IHG stay unforgettable.

Celebrating the unsung heroes of hospitality this Labor Day

Let’s appreciate the hotel staff who put the “Labor” in “Labor Day”

Especially in hospitality, hotel staff are putting in the extra work on this popular travel weekend, and they deserve so much praise for their efforts! So let’s raise a toast to the people who really put the “labor” in Labor Day.

Elevate the luxury experience: Ways Marriott hotels can help guests take advantage of onsite amenities

Increasing amenity awareness helps boost guest satisfaction and brand loyalty

When guests choose a Marriott luxury or full-service hotel for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, full-service hotels offer a variety of facilities that can enhance and elevate the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.

Hospitality for each generation: how to cater to every guest’s preferences

From Boomers to Gen Z, we’ve got your covered

Whether it is offering a personalized service, providing the resources they look for, or finding their unique adventure, hoteliers can find at least one preference for each generation that will elevate their experience.

Keep your hotel’s FOH and BOH teams connected with integrated communication

Kipsu offers an integration between their FOH and BOH solutions, Engage FCX and Exceed FCX, that brings efficient communication between the teams. Let’s look at some of the benefits of connecting the communication between your front and back of house.