Celebrating the unsung heroes of hospitality this Labor Day

Let’s appreciate the hotel staff who put the “Labor” in “Labor Day”

Especially in hospitality, hotel staff are putting in the extra work on this popular travel weekend, and they deserve so much praise for their efforts! So let’s raise a toast to the people who really put the “labor” in Labor Day.

Elevate the luxury experience: Ways Marriott hotels can help guests take advantage of onsite amenities

Increasing amenity awareness helps boost guest satisfaction and brand loyalty

When guests choose a Marriott luxury or full-service hotel for their stay, they're not just looking for a comfortable room; they're seeking an unforgettable experience. One key element that can elevate their stay is the effective utilization of onsite amenities. From swimming pools and wellness spas to restaurants and cocktail bars, full-service hotels offer a variety of facilities that can enhance and elevate the overall guest experience. Let’s explore creative ways to help your guests make the most out of the onsite amenities you provide.

Hospitality for each generation: how to cater to every guest’s preferences

From Boomers to Gen Z, we’ve got your covered

Whether it is offering a personalized service, providing the resources they look for, or finding their unique adventure, hoteliers can find at least one preference for each generation that will elevate their experience.

Keep your hotel’s FOH and BOH teams connected with integrated communication

Kipsu offers an integration between their FOH and BOH solutions, Engage FCX and Exceed FCX, that brings efficient communication between the teams. Let’s look at some of the benefits of connecting the communication between your front and back of house.

Employee retention: how technology helps hotels reduce turnover costs

Reduce one of your biggest expenses by supporting your staff with the right resources.

One of the biggest challenges hotels face is employee retention. Not only does a heavy turnover negatively impact your service, team efficiency, and satisfaction scores, it negatively affects your revenue, too. This is why employee satisfaction is an imperative part of your bottom line. Hotels have been optimizing their tech resources as small yet effective tools to curb turnover.

5 guest messaging features that create a luxury experience for Marriott guests

How Marriott can leverage guest messaging at their upscale and luxury hotels

Kipsu’s guest messaging offers many features that could easily increase your ROI. Whether it is food and beverage requests or team dashboards, these five guest messaging features are sure to make a Marriott stay unforgettable.

Business travel made easy: 10 tips to enhance the experience for business and remote-working guests

Hotel service that lets guests be productive and relaxed around the clock.

If you wow the business traveler during their stay, you have got yourself one of the most loyal guests that will keep coming back. So how do you make sure your hotel sets them up for success? Check out these ten tips to ensure these guests are wow’ed.

The cost of a negative review

A negative guest experience is expensive

Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.