Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
September 11, 2023
September 7, 2023
Over the years at Kipsu, our Team has collected a handful of common misconceptions of digital messaging from some of our future partners. It's understandable for any of us who have dabbled in gossip or a game of "Telephone", but we want to take this opportunity to set the record straight, once and for all!
September 5, 2023
Are you trying to weigh the pros and cons of guest messaging? Maybe you don’t know whether implementing such a service is the best fit for your hotel. It’s not a fit for everyone! Here are reasons why you shouldn’t get guest messaging.
August 24, 2023
To boost Accor Live Limitless (ALL) Loyalty sign-ups and direct bookings through Accor’s app or website, hotel staff are encouraged to make sure guests are signing up for the membership. But how does one do that? From spreading the word in creative ways to letting guests know what they’re missing, there are tons of options.
August 21, 2023
Is adding another software system more work than it’s worth? One of the many drawbacks to introducing new technology to your property is the additional work it may put on your hotel staff. That’s where a connector comes into play. A connector is a one-way integration, passing guest data from your PMS to guest messaging software. There are several reasons why it’s helpful to have a connector integrate between the two systems, so let's take a look at some of the key benefits.
July 11, 2023
You shouldn’t aim to have service recovery failures, but they can be small blessings in disguise for your business. Mistakes have the power to leave the best impressions if service recovery is prompt, effective, and genuine. Set your staff up for success by investing in the tools they need to recover an experience swiftly.
June 28, 2023
Cultivating a positive work culture consists of many elements. This includes supportive leadership, friendly coworkers, well-maintained facilities, and well-structured workflow—among other things. Kipsu’s features organically and holistically create a domino effect for all aspects of your property — helping you cultivate well-rounded success in every area.
June 9, 2023
A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.
Text messaging for hospitality isn’t just for the Waldorf Astoria’s of the world! Messaging with guests creates a better experience for both hotel staff and guests, no matter the hotel tier.
October 20, 2022
A rising trend in just about every industry is remote work. As travelers continue to blend business and leisure (there’s even a word for this: “bleisure”), they’re looking for accommodations that can fit all of their needs. Your hotel can adapt to this hospitality trend by providing secure Wi-Fi, common areas for working, and more.
October 17, 2022
Travel numbers are still on the rise and getting back to pre-pandemic levels, but hotel staffing isn’t. How is the hospitality industry keeping up with the demand? Tools like hotel text messaging systems have been helping increase efficiency, boost guest satisfaction, and provide contactless communication for cautious guests.
October 6, 2022
Nowadays, there are a lot of hotel technologies that are increasing efficiencies on their own—but some work even better together. The Kipsu + Quore integration is a great example of seamlessly combining processes to better serve guests—hotel teams can submit requests and communicate the status to guests, all through one dashboard.
September 20, 2022
It’s busy year-round at the Westin Jekyll Island with outdoor activities, weddings, and conferences. To make sure all guests are taken care of, the team uses hospitality texting for communication throughout the day that doesn’t disrupt the flow of either party.
September 15, 2022
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