Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
What happens when event communication breaks down? Not only will that impact the venue employees and the event planner, but it can also significantly impact the satisfaction of the event attendees - and in a world where reputation is everything, that leads to problems to your bottom line. Here are 10 real-world examples of ways miscommunication between venue staff and event planners can lead to chaos.
Kipsu’s guest messaging and hotel operations software has proved time and time again that it is an effective resource across IHG properties for service recovery. Engagement between guests and staff, creating and resolving tickets based on guest requests, and keeping documentation of conversations, are very useful in rectifying current bad experiences and preventing them in the future.
Rectifying a bad experience can turn a one-timer into a regular and improve your customer retention, because righting a wrong builds trust. If your guest can trust that, in the event of a mess up, your staff will show up strong, that’s something to write home about.
June 9, 2023
A bad review is a bad look for your property—and a lot of them are easily preventable, let's take a look at how with a few simple steps, guest messaging can help you avoid them.
April 24, 2023
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 10, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
March 28, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
December 7, 2022
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
November 17, 2022
With increased travel and decreased sympathy for lean teams, hotel staff needs to get creative to provide the same great experience. With tools like hospitality messaging, fewer team members can manage multiple touchpoints throughout the stay and quickly resolve guest requests, maintaining that personalized experience without overworking staff.
November 10, 2022
After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.
November 8, 2022
Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.
Make guests feel special at every tier of the IHG One Rewards Program with curated language and more insights into each guest demographic.
July 5, 2022
Using tools like guest messaging for hospitality can help boost team members’ confidence with tools like quick replies, archives of past conversations, and features that hand off guest conversations to other team members.
June 29, 2022
There are lots of ways to make a hotel stay memorable—from simply smiling to going above and beyond, here are 10 ways to increase guest satisfaction scores and make sure they’re going to remember their stay.
June 23, 2022
Tracking key metrics is important in any industry to measure success in terms of revenue, guest satisfaction, and profitability. Adding tools like hotel texting services that integrate with other technologies such as PMS systems can help increase direct booking, guest satisfaction, and in turn, overall revenue.
June 21, 2022
Helping sometimes hundreds of people day in and day out, front desk teams have to deal with a lot. Hospitality guest messaging can keep them comfortable by eliminating confrontation and possible bias, creating boundaries, and reducing stress.
June 16, 2022
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