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With the joy of the holidays comes a flurry of air travel and family trips across the country. In a competitive industry like hospitality, this is a great opportunity for the Marriott brand to step up their guest service and stand out from the rest. Good thing we made you a list of ways that hotel guest messaging can help with this busy season and spread some holiday cheer along the way!
Your hotel staff can prevent most negative reviews from happening with the right tools and tips. So, in honor of Spooky Season, let’s take a look at these five terrifying tales from guests and how you can avoid them.
As we close in on the end of 2025, we can reflect on the growing and new preferences guests have in the full-service hospitality industry. Many travelers are already planning their 2026 vacations, so hotels should be ready to cater to the current trends. What are they looking for in their next vacation? What do they expect from their experience? What activities and amenities are they investing in? Here are five trends we anticipate for the next year.
January 19, 2023
While many travelers are still adjusting to the technological advancements in the hospitality industry, there’s no doubt that hotel technology has made each and every stay smoother for both guests and staff.
January 13, 2023
Loyal customers come back, so it’s important to build a brand and a level of service that resonates with guests. At luxury brands, going the extra mile and providing stellar service is key to boosting brand loyalty.
January 9, 2023
When expanding your portfolio, there’s a lot to think about: location, size of the property, tier, etc. One of the most important distinctions is if it’s a branded property or an independent hotel—with both come pros and cons, so we’ve laid the groundwork for you.
January 5, 2023
While January through March can be slow travel months, there are still ways to drive bookings and impress guests. Entice people to travel with exciting offerings, stellar guest experiences, and open communication via hotel texting.
December 20, 2022
This season, we’re spreading some holiday cheer by sharing how Kipsu partners decorate their properties and make every guest’s stay festive. From gingerbread houses to hot cocoa bars, we truly have some amazing partners!
December 19, 2022
Whether it’s due to the price of gas, or travelers found a new love for their home cities during the pandemic, more and more U.S. travelers are staying home this year—and making a vacation out of it. Make sure every guest’s trip is special, even if they’re just steps away from home.
December 12, 2022
Equip staff working during the busy holiday season and add some festive cheer by using hotel guest messaging! With increased efficiency and the ability to personalize communication, both staff and guests will be happy this holiday season.
November 28, 2022
Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.
This all-suites Hilton property uses Kipsu to influence SALT scores and build relationships between team members and guests.
February 3, 2020
It's the most wonderful time of the year for hotels to transform themselves in Winter Wonderlands. See how these hotel teams go to the North Pole and back to spread some Holiday cheer.
December 20, 2019
Millennials: They are the generation that popularized avocado toast, selfies, rosé, and setting “squad goals”. But joking aside, Millennials are a serious societal force to be reckoned with.
December 19, 2019
Explore ways to meet and exceed the high expectations of modern business travelers.
September 12, 2019
General Manager, Vincent Singletary, shares his story on what drew him to the hospitality industry and tips on how to be a successful General Manager.
June 20, 2019
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