Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Reducing hotel costs can feel like a constant balancing act. Cut too much, and you compromise your service and guest experience. Cut too little, and your budget shrinks fast. But there’s good news - some of the biggest costs in hotel operations are preventable or manageable to reduce without sacrificing quality.
By engaging with guests more deeply and empowering teams to be themselves, hotels can deliver experiences that feel real, authentic, and truly one of a kind.
Ho ho ho! It’s the holiday season - one of the busiest times of the year for hotels. Marriott properties know that this is a special time of the year for celebrating with family and friends, and that guests are going to want to feel as much at home as possible.
December 19, 2022
Whether it’s due to the price of gas, or travelers found a new love for their home cities during the pandemic, more and more U.S. travelers are staying home this year—and making a vacation out of it. Make sure every guest’s trip is special, even if they’re just steps away from home.
December 12, 2022
Equip staff working during the busy holiday season and add some festive cheer by using hotel guest messaging! With increased efficiency and the ability to personalize communication, both staff and guests will be happy this holiday season.
December 7, 2022
In an industry that’s always changing, it’s important to stay up to date with trends to keep guests happy. Make sure your guest experience stands out with tools like digital messaging for hospitality.
November 28, 2022
Nowadays, as people are now used to traveling less after a year or two of the industry stalling, they’re coming back with some guilt about the environmental responsibility of their travel. Make these guests at ease by following sustainable practices and utilizing hospitality messaging to ensure they’re aware of your efforts.
November 15, 2022
Nowadays, everyone has a smartphone and prefers texting over calling—which means guests may not report something that’s wrong with their hotel room if they have to call or go to the front desk. With hotel texting, capture feedback instantly and fix issues that come up before they become bad reviews.
November 10, 2022
After studying abroad in high school, Sierra Thomsen realized her passion was meeting new people. Finding that the best way to do that was through the hospitality industry, she gained formative experience in hotels before becoming a customer partnership representative at Kipsu.
November 8, 2022
Chances are, a large portion of your guests are Marriott Bonvoy members. This loyalty program isn’t just a perk for guests, who get rewarded for each stay, but also a bonus for individual hotels who gain more direct bookings and loyal customers. Treat loyalty members with an added flair with this personalized language.
November 3, 2022
Tharaldson Hospitality Management is aiming for a goal to be the best in hospitality across their 82 hotels by using technologies like hotel guest messaging. A great example of this is the Hilton Garden Inn Phoenix/Tempe ASU Area, that used hotel texting to become the number one property out of 58 in Tempe, Arizona.
The Microtel Inn & Suites Shelbyville takes guest service to the next level through Kipsu while also increasing internal operations and survey scores.
February 20, 2018
January 29, 2018
Discover how the Courtyard San Diego Gaslamp is using Kipsu to connect with each guest and offer a personalized, unique experience during every stay.
January 25, 2018
Tips and tricks on how to provide a memorable and seamless stay for your guests while unprecedented snow affects parts of the United States.
December 30, 2017
The Raleigh Marriott City Center is setting the bar high when it comes to guest service. Learn how they use text messaging to personalize each guest's stay and increase satisfaction.
November 27, 2017
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