Kipsu was developed hand-in-hand with the world's leading service oriented brands. See why it works.
Hoteliers know that reputation is everything. A strong reputation from positive reviews brings hotels guest loyalty and an increase in revenue. Adversely, even one negative review can bring a hotel increased costs to repair their reputation. How much does a negative review cost? It isn’t just a simple loss of a booking or a comped room; it can cost you much more.
It’s that time of year where everyone is looking at budgets for the next year and deciding what is worth keeping, removing, or adding to the budget. As hotels and management companies continue to find ways to increase efficiency and reduce fines and comped rooms, many are evaluating their tech stack. As a leading guest messaging solution trusted by the most recognized brands, Kipsu is the tech tool your hotel needs to boost loyalty recognition, loyalty signups, and survey scores. Here are just a few ways Kipsu can help your hotel realize ROI across the property.
Kipsu, a leader in frontline customer experience software, is proud to announce the acquisition of Lodgistics, a cutting-edge hotel operations software that revolutionizes the way hoteliers manage day-to-day operations, streamline workflows, and enhance guest services.
October 24, 2023
In the hospitality industry, hotel managers continue to see labor shortages as one of their top issues. Short-staffed hotels face unique challenges in providing exceptional customer service while efficiently handling guest requests and inquiries. However, with the advent of guest messaging platforms, these hotels now have access to a game-changing solution that can help them overcome staffing limitations and deliver a superior guest experience.
October 17, 2023
Artificial Intelligence (AI) has been the hot topic of 2023, and it’s no different for the hospitality industry. AI offers plenty of opportunities to help revolutionize how operations are conducted at hotels. With guest messaging, AI offers the ability to auto-generate replies to common questions from your guests, saving your front desk time while keeping communication and service consistent. Let’s take a look at some guest questions and what the AI-suggested replies could look like.
October 16, 2023
Para fomentar las inscripciones a Accor Live Limitless (ALL) Loyalty y las reservas directas a través de la aplicación o el sitio web de Accor, se recomienda al personal del hotel que se encargue de asegurarse de que los huéspedes se inscriban en el programa. ¿Pero cómo se hace eso? Hay miles de opciones, desde hacer que se sepa de forma creativa hasta informar a los invitados de lo que se están perdiendo:
October 10, 2023
The hospitality industry knows the importance of good reviews - and at Kipsu, we’re no different. Recently, we had a chance to sit down with a few of our IHG partners, sharing how they use Kipsu every day to deliver top-notch service at their properties. From seamless integrations to boosting customer satisfaction, Emma, Tara, and Heather explain why Kipsu has been beneficial to their property.
October 5, 2023
In today's fast-paced and interconnected world, the hospitality industry is heavily reliant on technology to deliver exceptional guest experiences. From online bookings to keyless entry systems, hotels are embracing technology to streamline operations and enhance guest satisfaction. However, with the increasing reliance on technology comes the need for hotels to have reliable and efficient customer support, available 24/7.
September 27, 2023
Anyone who’s worked in the hospitality industry can tell you running and maintaining a hotel is hard work! Hospitality teams, especially front desk agents, are constantly juggling multiple tasks at once and have a lot they need to keep “top of mind.” Thankfully, there are tools and software programs, such as Kipsu’s guest messaging platform, that empower these hard-working professionals with system integrations to increase their productivity and bandwidth in a meaningful way.
September 13, 2023
Los hoteles son decisivos a la hora de disfrutar de unas vacaciones, y la buena calidad del servicio suele ser el factor decisivo. Desde su llegada, los huéspedes esperan un alto nivel de atención y cuidado. Por este motivo, los hoteles recurren a la mensajería para huéspedes para ofrecer el servicio personalizado y atento que ansían los viajeros modernos. Cuando los hoteles usan la mensajería para huéspedes, ven mejoras en las puntuaciones de sus encuestas.
September 11, 2023
SynergyMMS is one of the best task managers in hospitality. Kipsu's integration allows for hotel staff to loop in their guest requests without ever having to leave the Kipsu dashboard.
April 24, 2023
Kipsu is helping hundreds of IHG hotels in over 10 countries work smarter instead of harder. Here's how the last year of partnership has allowed Kipsu to support IHG hotels worldwide.
April 17, 2023
Tech integration is elevating the guest experience for hotels all around the world. Features like guest messaging are making it easy for front desk to get ahead of the problem before it's a review.
April 10, 2023
From welcome messages to check out reminders, there's no shortage of ways to use loyalty recognition to improve loyalty scores. Here's our easiest tips to implement to start boosting your scores and keep growing your business.
March 28, 2023
At the Wyndham Palmas Beach & Golf Resort, there’s a lot going on—horseback riding, golf, and beaches for guests to enjoy, and new renovations happening for all the hotel rooms. To keep things running smoothly, Hotel Operations Manager Ashley Ann Rosa uses hotel guest messaging to check in on guests, deliver room service, and more.
January 27, 2023
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